Account Manager II – Remote, Renewals & Growth

Arrow Electronics, Inc.; Las Vegas (NV); Remote; USD 92,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching

Disability Insurance

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

SiliconExpert is seeking an Account Manager II to oversee a large portfolio of mid and mass market accounts, driving renewals, upsell opportunities, and revenue growth. You’ll respond to inquiries, prepare renewal quotes, and coordinate with cross-functional teams to deliver value-added solutions.

You will build deep customer relationships, understand renewal licensing models, and identify new revenue streams while meeting targets.

Qualifications

• Requires a 4 year degree and 2–4 years of related experience.
• Proficient with Microsoft Excel.
• Experience with Salesforce and selling software strongly preferred.
• Experience with cross selling/upselling and renewals required.
• This position is a 70/30 split, commission is included in the compensation posted.

Responsibilities

• Manages between 100-200 mid and mass market accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
• Handles renewals, relationship development, and upsells, leveraging solutions, services, and new offerings.
• Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
• Responsible for meeting/exceeding assigned renewal rate and growth targets.
• Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models.
• Creates selling opportunities within assigned customers through a sales plan and process.
• Develops an understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
• Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
• Executes on solutions selling through knowledge offerings.
• Grows profit and maximizes margins by selling value-added, long-term solutions.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review visits with at least 75% of accounts in their renewal year.

Skills

Communication

Relationship management

Sales planning

Cross-selling/upselling

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Job description

SiliconExpert is seeking an Account Manager II to oversee a large portfolio of mid and mass market accounts, driving renewals, upsell opportunities, and revenue growth. You’ll respond to inquiries, prepare renewal quotes, and coordinate with cross-functional teams to deliver value-added solutions.

You will build deep customer relationships, understand renewal licensing models, and identify new revenue streams while meeting targets.