Account Manager: Growth & White-Glove Field Service

Rent A Center; Urbana (OH); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical/dental/vision insurance

401(k) with company match

FSA/HSA

Job summary

Rent-A-Center is hiring for an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive sales growth. The role includes completing deliveries and pickups, maintaining showroom standards, and conducting early-stage collections while adhering to company policies.

The position requires a high school diploma or equivalent, 18+ years old, and a valid driver’s license with a clean driving record. Weekly pay and comprehensive benefits are offered.

Qualifications

• Strong communication and customer service skills.
• High school diploma or equivalent required.
• Valid driver’s license with good driving record required.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service

Sales skills

Education

High school diploma or equivalent

Valid driver’s license

Job description

Rent-A-Center is hiring for an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive sales growth. The role includes completing deliveries and pickups, maintaining showroom standards, and conducting early-stage collections while adhering to company policies.

The position requires a high school diploma or equivalent, 18+ years old, and a valid driver’s license with a clean driving record. Weekly pay and comprehensive benefits are offered.