Account Manager - Growth & Service (Remote/Chicago)

Sheer Logistics; Chicago (IL); Híbrido; USD 55 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Commission plan

Resumo da oferta

Sheer Logistics in Chicago seeks an Account Manager to drive load growth and deliver exceptional customer service for assigned accounts. You will be the primary contact for customers and coordinate with the Sales team to expand the book of business.

The role requires strong communication, multitasking, and a proactive approach to problem solving in a fast-paced environment. Hybrid work schedule includes Tue-Thu in the Chicago office and remote Mon and Fri.

Qualificações

• High School Diploma or GED equivalent
• BA/BS degree or equivalent experience preferred
• 3PL experience preferred

Responsabilidades

• Serve as a responsible party across collective Book of Business
• Manage and maintain relationships to nurture existing customers and further gain wallet share
• Provide exceptional customer service on assigned account(s) to ensure load count growth
• Provide immediate support to collective Book of Business through managing operational tasks: Load Building, Track & Trace, Appointment Setting and Document Retrieval
• Daily dispatching and providing a high level of customer service in a fast-paced and ever-evolving environment
• Thorough communication with all dedicated accounts and associated Sales Reps
• Keep updated and timely records of customer interactions and transactions
• Problem resolution to the satisfaction of your carriers/customers and Sheer Logistics

Conhecimentos

Customer service

Computer literacy

Geography knowledge

Professionalism

Multitasking

Adaptability

Formação académica

High School Diploma or GED

BA/BS degree or equivalent experience preferred

Descrição da oferta de emprego

Sheer Logistics in Chicago seeks an Account Manager to drive load growth and deliver exceptional customer service for assigned accounts. You will be the primary contact for customers and coordinate with the Sales team to expand the book of business.

The role requires strong communication, multitasking, and a proactive approach to problem solving in a fast-paced environment. Hybrid work schedule includes Tue-Thu in the Chicago office and remote Mon and Fri.