Senior SaaS Account Manager | Remote | Growth & Renewals

Loadsmart; Chicago (IL); Remote; USD 80,000 - 101,000; Full time

Benefits offered by this job

Equity package

PTO & sick days

Medical, dental, and vision insurance

401k match

Job summary

Loadsmart, a Chicago-based logistics technology leader with a globally distributed remote team, is seeking a Senior Account Manager to grow revenue across existing and new customers. You will own the full post-sales lifecycle, onboard customers, educate them on the flagship product stack, and drive expansion through strategic account plans.

You will build trusted relationships with business owners and executives, identify upsell opportunities, negotiate renewals, and partner cross-functionally

Qualifications

• 5+ years in Account Management or Customer Success for SaaS products.
• 3+ years in SaaS experience.
• Proven track record in customer-facing roles.
• Excellent English language skills.
• Strong communication skills, written and verbal.
• Customer-oriented with genuine interest in customers' business.
• Problem-solving to deliver technical solutions and outcomes.
• Interpersonal intelligence to engage across organizations.
• Influence to navigate internal politics and drive decisions.
• Data analysis to extract insights for customers and growth.

Responsibilities

• Own full-cycle post-sales activities: onboarding, enablement, adoption, demos, renewals.
• Identify, prioritize, and close expansion opportunities across accounts.
• Build account plans linking value, ROI data to customer priorities.
• Establish structured engagement cadence: check-ins, QBRs/EBRs, executive touchpoints.
• Develop multi-threaded relationships from users to executives.
• Monitor customer technology strategy and industry trends.
• Surface customer needs, risks, and opportunities; coordinate with product, support, billing.
• Gather feedback via interviews and surveys; deepen product expertise.

Skills

Account management

Customer success

SaaS

CRM experience

English fluency

Communication

Problem solving

Data analysis

Stakeholder management

Sales experience

Tools

Salesforce

Job description

Loadsmart, a Chicago-based logistics technology leader with a globally distributed remote team, is seeking a Senior Account Manager to grow revenue across existing and new customers. You will own the full post-sales lifecycle, onboard customers, educate them on the flagship product stack, and drive expansion through strategic account plans.

You will build trusted relationships with business owners and executives, identify upsell opportunities, negotiate renewals, and partner cross-functionally