Account Manager - Growth, Service & Home Deliveries

Rent-A-Center; Bloomington (IN); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life & AD

Industry leading 401(k) with company 2

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent-A-Center is hiring in Bloomington, IN for an Account Manager who will manage a portfolio of rental accounts, deliver exceptional service, and drive account performance. You will handle deliveries, pickups, and follow-ups while maintaining strong customer relationships to support growth and collections.

The role emphasizes in-store, phone, and home interactions, with opportunities for career advancement within the RAC framework.

Qualifications

• High school diploma or equivalent is required.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.

Skills

Customer service

Communication

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center is hiring in Bloomington, IN for an Account Manager who will manage a portfolio of rental accounts, deliver exceptional service, and drive account performance. You will handle deliveries, pickups, and follow-ups while maintaining strong customer relationships to support growth and collections.

The role emphasizes in-store, phone, and home interactions, with opportunities for career advancement within the RAC framework.