Account Manager: Growth, Service & Delivery

Rent-A-Center; Rolla (MO); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

401k with match

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Rent-A-Center is hiring an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. You will handle deliveries and pickups, maintain store standards, and pursue sales growth while building strong customer relationships, aligned with RAC values.

The role emphasizes early-stage collections, utilization of management tools, and adherence to safety guidelines in a full-time schedule.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver's license with a good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers' homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Rent-A-Center is hiring an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. You will handle deliveries and pickups, maintain store standards, and pursue sales growth while building strong customer relationships, aligned with RAC values.

The role emphasizes early-stage collections, utilization of management tools, and adherence to safety guidelines in a full-time schedule.