Account Manager: Growth Path, Field Deliveries & Service

Rent-A-Center; Pottstown (Montgomery County); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision insurance

Life & disability insurance

401(k) with company match

Flexible Spending & Health Savings

Job summary

Rent‑a‑Center is hiring an Account Manager to manage rental accounts and deliver exceptional customer service. This role drives account performance through deliveries, pickups, and collections while maintaining store standards and adhering to RAC values.

The position focuses on building strong customer relationships, growing sales, and supporting in-store and field tasks. Must meet the qualifications listed and be able to lift and drive as required.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Valid driver’s license with a clean driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and maintain strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete routes for deliveries, pickups, and account follow-ups.
• Provide white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all safety and operational guidelines.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Rent‑a‑Center is hiring an Account Manager to manage rental accounts and deliver exceptional customer service. This role drives account performance through deliveries, pickups, and collections while maintaining store standards and adhering to RAC values.

The position focuses on building strong customer relationships, growing sales, and supporting in-store and field tasks. Must meet the qualifications listed and be able to lift and drive as required.