Account Manager: Growth, Service & Field Delivery

Rent A Center; Heath (OH); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) with company match

Flexible Spending Accounts

Health Savings Accounts

Supplemental and voluntary insurance

Job summary

Rent-A-Center in Heath, OH is hiring an Account Manager to oversee rental accounts, deliver exceptional customer service, drive account performance, and handle deliveries and pickups in-store and at customers’ homes.

You will build strong customer relationships, promote new rentals, collect past-due payments early, maintain showroom standards, and support sales growth while following RAC safety and operations guidelines.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with a good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Sales skills

Account management

Driving

Education

High school diploma or equivalent

Job description

Rent-A-Center in Heath, OH is hiring an Account Manager to oversee rental accounts, deliver exceptional customer service, drive account performance, and handle deliveries and pickups in-store and at customers’ homes.

You will build strong customer relationships, promote new rentals, collect past-due payments early, maintain showroom standards, and support sales growth while following RAC safety and operations guidelines.