Account Manager: Growth, Service & Field Deliveries

Rent-A-Center; Wichita (KS); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life & DI

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional service, and drive sales growth. You will handle deliveries, pickups, and balance collection activities while maintaining store standards.

The role emphasizes building customer relationships, ensuring account health, and following RAC policies. A valid driver’s license and strong communication are required for efficient field and in-store duties.

Qualifications

• High school diploma or equivalent is required.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional service, and drive sales growth. You will handle deliveries, pickups, and balance collection activities while maintaining store standards.

The role emphasizes building customer relationships, ensuring account health, and following RAC policies. A valid driver’s license and strong communication are required for efficient field and in-store duties.