Account Manager: Grow Accounts & Deliver Service

Rent-A-Center; Massillon (OH); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Health, dental, vision insurance

401(k) with company match

Job summary

Rent-A-Center in Massillon, OH is hiring for an Account Manager who will manage rental accounts and deliver exceptional service. You will sell new products, drive account performance, coordinate deliveries and pickups, and maintain store standards while working within RAC’s mission and values.

The role emphasizes building strong customer relationships, frequent payment follow-ups, and ensuring showroom and fleet safety. A starting hourly rate is highlighted, with opportunities for advancement.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver's license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers' homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driving

Education

High school diploma

Job description

Rent-A-Center in Massillon, OH is hiring for an Account Manager who will manage rental accounts and deliver exceptional service. You will sell new products, drive account performance, coordinate deliveries and pickups, and maintain store standards while working within RAC’s mission and values.

The role emphasizes building strong customer relationships, frequent payment follow-ups, and ensuring showroom and fleet safety. A starting hourly rate is highlighted, with opportunities for advancement.