Account Manager – Growth, Service & Delivery

Rent-A-Center, Inc.; Fall River (MA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life & DI

401(k) with company match

Flex Spending & Health Savings

Supplemental and voluntary insurance

Job summary

Rent‑A‑Center is seeking an Account Manager to manage rental accounts, deliver outstanding customer service, and drive sales growth. The role includes handling deliveries and pickups, maintaining showroom standards, and ensuring account health through proactive collections and relationship building.

Qualified candidates should have a high school diploma or equivalent, be at least 18, and possess a valid driver’s license with a clean driving record.

Qualifications

• Strong communication and customer service skills
• Valid driver’s license with good driving record
• High school diploma or equivalent

Responsibilities

• Oversee an assigned portfolio of accounts and build strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments using account management tools
• Complete routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Rent‑A‑Center is seeking an Account Manager to manage rental accounts, deliver outstanding customer service, and drive sales growth. The role includes handling deliveries and pickups, maintaining showroom standards, and ensuring account health through proactive collections and relationship building.

Qualified candidates should have a high school diploma or equivalent, be at least 18, and possess a valid driver’s license with a clean driving record.