Account Manager: Growth Driver with Home Delivery

Rent-A-Center, Inc.; Lakeland (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Flexible Spending

Job summary

Rent-A-Center, Inc. in Lakeland, FL is seeking an Account Manager responsible for managing rental accounts, delivering exceptional customer service, and driving account performance.

The role includes deliveries, pickups, and early-stage collections while maintaining store standards and building strong customer relationships. The position supports sales growth and account health, with opportunities for advancement within RAC’s growing network.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center, Inc. in Lakeland, FL is seeking an Account Manager responsible for managing rental accounts, delivering exceptional customer service, and driving account performance.

The role includes deliveries, pickups, and early-stage collections while maintaining store standards and building strong customer relationships. The position supports sales growth and account health, with opportunities for advancement within RAC’s growing network.