Account Manager: Growth & Client Success

AlphaGraphics US 219; Pittsburgh (Allegheny County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

AlphaGraphics US 219 is seeking an Account Manager to support our sales organization in Pittsburgh. You will manage customer relationships, understand product offerings, and ensure a positive experience from inquiry through delivery.

Responsibilities include estimating projects, coordinating proofs, and assisting with up-selling while maintaining pricing and billing accuracy. We value a proactive, team-oriented professional with strong communication skills.

Qualifications

• Branding/Design, Print, or Signage Account Management experience highly desired, but not required.
• Solid knowledge of MIS systems and order entry processes.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break projects into steps or sets).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.
• Ability to shift priorities, quickly and as needed.
• Ability to be part of a strong, successful team.
• Looking for a career, not a job!

Responsibilities

• Has thorough knowledge of all AlphaGraphics products, services, pricing, and production processes.
• Maintains a professional appearance and ensures a positive customer experience.
• Consults with customers to help them decide; up-sells and cross-sells when opportunities arise.
• Asks probing questions to support project feasibility and internal throughput.
• Reviews proofs, manages proofing, and notifies customers when jobs are ready for pickup.
• Creates timely, professional job estimates with pricing accuracy.
• Routinely resolves customer inquiries and complaints.
• Demonstrates MIS tool mastery to create and estimate client projects.
• Maintains current pricing strategies and billing procedures.

Skills

Organizational skills

Client communication

Prioritization

Analytical thinking

Written and verbal communication

Time management

Team player

Adaptability

Attention to detail

Tools

MIS systems

Order entry systems

Job description

AlphaGraphics US 219 is seeking an Account Manager to support our sales organization in Pittsburgh. You will manage customer relationships, understand product offerings, and ensure a positive experience from inquiry through delivery.

Responsibilities include estimating projects, coordinating proofs, and assisting with up-selling while maintaining pricing and billing accuracy. We value a proactive, team-oriented professional with strong communication skills.