Account Manager: Grow Accounts, Deliver Service & Payments

Rent-A-Center; Big Rapids (MI); Hybrid; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical/dental/vision insurance

401(k) with company match

Job summary

Rent-A-Center in Big Rapids, MI is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive account performance. You will complete deliveries and pickups, maintain store standards, and support sales growth in alignment with RAC's mission and values.

Requirements include a high school diploma or equivalent, 18+ years of age, a valid driver's license with a good driving record, and strong communication and customer service skills.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.

Skills

Strong communication

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center in Big Rapids, MI is seeking an Account Manager to oversee a portfolio of rental accounts, deliver exceptional customer service, and drive account performance. You will complete deliveries and pickups, maintain store standards, and support sales growth in alignment with RAC's mission and values.

Requirements include a high school diploma or equivalent, 18+ years of age, a valid driver's license with a good driving record, and strong communication and customer service skills.