Account Manager — Growth, Service & Weekly Pay

Rent-A-Center; Lansing (MI); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) with company match

Paid time off

Flexible Spending & Health Savings

Job summary

Rent-A-Center in Lansing, MI is hiring for an Account Manager role focused on managing rental accounts, delivering exceptional service, and driving account performance. The position involves completing deliveries and pickups, maintaining store standards, and performing early-stage collections with a strong emphasis on customer relationships.

The role supports sales growth and account health by building relationships, following RAC values, and adhering to safety guidelines while providing

Qualifications

• High school diploma or equivalent required.
• 18 years of age or older required.
• Valid driver’s license with a good driving record preferred.
• Strong communication and customer service skills required.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines

Skills

Communication skills

Customer service

Driving

Education

High school diploma or equivalent

Job description

Rent-A-Center in Lansing, MI is hiring for an Account Manager role focused on managing rental accounts, delivering exceptional service, and driving account performance. The position involves completing deliveries and pickups, maintaining store standards, and performing early-stage collections with a strong emphasis on customer relationships.

The role supports sales growth and account health by building relationships, following RAC values, and adhering to safety guidelines while providing