Account Manager, GEM Service

Rudolph Libbe Group; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

GEM Service, part of the Rudolph Libbe Group, seeks an Account Manager to manage HVAC service projects from inception through completion. The role focuses on nurturing client relationships, pricing, planning, and coordinating small projects to ensure on-time, on-budget delivery.

You will work with internal teams to craft proposals, present solutions, and grow strategic accounts while maintaining a strong service orientation and safety-first culture.

Qualifications

• 5+ years of proven HVAC service-related project management experience.
• History of pricing, managing, and coordinating installation of small projects and repairs.
• Working knowledge of Microsoft Office is preferred.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
• Understand clients' objectives and provide strategic guidance on products/services.
• Identify opportunities for account growth within existing accounts.
• Drive account expansion by introducing full service capabilities.
• Assist customers with planning and scope for retrofit/replacement projects.
• Perform job walk downs and assemble detailed project estimates.
• Prepare and deliver technical proposal presentations.
• Lead job turnover: project setup, pre-project meeting, site visits.
• Develop and maintain relationships with key stakeholders in accounts.
• Collaborate with internal teams to ensure seamless service delivery and satisfaction.
• Build strategic account plans with growth targets.

Skills

HVAC project mgmt

Customer service focus

Team player

Customer satisfaction

Communication skills

Time management

Tools

Microsoft Office

Job description

Brief Description

The Rudolph Libbe Group is a leading, full-service provider of construction and facility solutions headquartered in Walbridge, Ohio. Founded in 1955, RLG operates as a single-source partner for clients across diverse industries, offering expertise in construction management, design-build, energy solutions, and ongoing facility maintenance.

Our organization is comprised of multiple companies working together as one team. This integrated structure allows us to deliver everything from site selection and financing to construction, renovation, and long-term facility management, ensuring seamless service and exceptional results. At RLG, we pride ourselves on a safety-first culture, collaborative approach, and commitment to quality, making us one of the top contractors in the nation.

GEM Service, part of the Rudolph Libbe Group, specializes in commercial and industrial HVAC and mechanical services, including HVAC and plumbing, testing/balancing, electrical, ductwork cleaning, facility management, energy procurement, and building automation controls.

GEM Service is in search of an Account Manager with a detailed, customer service-oriented spirit who can grow and nurture relationships with current customers, support internal teams and successfully price, organize, and deliver small HVAC projects.

Job Responsibilities

• Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Understand clients' business objectives and provide strategic guidance on how our products/services can support their goals.
• Identify and qualify opportunities for account growth and new business development within existing accounts.
• Proactively identify client needs and drive account expansion by introducing the organization’s full suite of services and capabilities.
• Assist customers with planning and scope development for retrofit and/or replacement projects.
• Perform job walk downs and assemble detailed project estimates.
• Prepare and deliver technical proposal presentations.
• Lead job turnover process: project set up, pre-project meeting, and site visits.
• Develop and maintain strong relationships with key stakeholders in assigned accounts.
• Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
• Build and maintain strategic account plans for customers, including areas of improvement, and multi-year growth targets.
• Negotiate Project and Maintenance contracts with clients.

Skills

• Strong project quoting and project management experience with HVAC equipment replacement and large repairs.
• Customer service-focused approach to problem solving.
• Team player and a willingness to help fellow associates.
• Motivated to achieve goals and customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.

Education/Experience

• At least 5 years of proven work experience in HVAC service-related project management.
• History of pricing, managing, and coordinating installation of small projects and repairs.
• Working knowledge of Microsoft Office is preferred.

GEM Inc is an Equal Employment Opportunity Employer.