HVAC Account Manager: Growth & Service Excellence

Rudolph Libbe Group; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

GEM Service, part of the Rudolph Libbe Group, seeks an Account Manager to manage HVAC service projects from inception through completion. The role focuses on nurturing client relationships, pricing, planning, and coordinating small projects to ensure on-time, on-budget delivery.

You will work with internal teams to craft proposals, present solutions, and grow strategic accounts while maintaining a strong service orientation and safety-first culture.

Qualifications

• 5+ years of proven HVAC service-related project management experience.
• History of pricing, managing, and coordinating installation of small projects and repairs.
• Working knowledge of Microsoft Office is preferred.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
• Understand clients' objectives and provide strategic guidance on products/services.
• Identify opportunities for account growth within existing accounts.
• Drive account expansion by introducing full service capabilities.
• Assist customers with planning and scope for retrofit/replacement projects.
• Perform job walk downs and assemble detailed project estimates.
• Prepare and deliver technical proposal presentations.
• Lead job turnover: project setup, pre-project meeting, site visits.
• Develop and maintain relationships with key stakeholders in accounts.
• Collaborate with internal teams to ensure seamless service delivery and satisfaction.
• Build strategic account plans with growth targets.

Skills

HVAC project mgmt

Customer service focus

Team player

Customer satisfaction

Communication skills

Time management

Tools

Microsoft Office

Job description

GEM Service, part of the Rudolph Libbe Group, seeks an Account Manager to manage HVAC service projects from inception through completion. The role focuses on nurturing client relationships, pricing, planning, and coordinating small projects to ensure on-time, on-budget delivery.

You will work with internal teams to craft proposals, present solutions, and grow strategic accounts while maintaining a strong service orientation and safety-first culture.