Account Manager – Freight Flex Agency

Freight Flex; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Freight Flex is seeking an experienced Account Manager to join a growing independent agency within its network. This remote role focuses on maintaining and expanding relationships while developing and closing new business opportunities.

You’ll work with the agency owner to grow the business, leveraging an existing customer base and your ability to uncover additional opportunities. You’ll manage high-touch accounts, collaborate with operations, and guide customers through pricing, RFPs, and new

Qualifications

• 3+ years of freight brokerage, logistics sales, business development, or account management experience.
• Proven ability to manage and grow customer relationships with high-touch accounts.
• Strong understanding of freight brokerage and transportation operations.

Responsibilities

• Maintain and grow existing customer relationships with a focus on long-term value.
• Develop new business opportunities and close new customer deals.
• Partner with operations to ensure high levels of service and client satisfaction.
• Identify opportunities to expand lanes, locations, modes, or services within accounts.
• Lead discovery conversations to understand customers' transportation needs and propose solutions.

Skills

Account management

Relationship building

Negotiation

Sales

Logistics knowledge

Tools

TMS

CRM

Job description

We are seeking an experienced Account Manager to join a growing independent agency operating within the Freight Flex network.

About the Role

This is a hybrid role focused on two key areas: maintaining and growing existing customer relationships while developing and closing new business opportunities. You'll work directly with the agency owner and play an important role in the business's continued growth. A strong existing customer base is already in place, giving you the opportunity to manage meaningful relationships immediately, identify additional opportunities within those accounts, and expand the agency's footprint. At the same time, you'll have the freedom and resources to prospect, develop relationships, and close new customers of your own. This is not a high-volume cold-calling position. We're looking for an experienced logistics professional who understands how to build relationships, uncover opportunities, and turn those relationships into long-term business. This position is 100% remote.

Responsibilities

• Account Management & Organic Growth
• Manage and strengthen relationships with existing customer accounts
• Serve as a trusted point of contact for key and high-touch customers
• Develop a strong understanding of each customer's supply chain, freight needs, and business objectives
• Identify opportunities to expand existing accounts through additional lanes, locations, modes, or services
• Conduct regular customer check-ins and proactively address service needs
• Partner with operations to ensure customers consistently receive a high level of service
• Assist with quoting, pricing, RFPs, and new lane opportunities
• Monitor account activity and identify opportunities for both growth and retention
• Help resolve escalated service issues when necessary
• Build deeper relationships across multiple contacts and departments within customer organizations
• New Business Development
• Identify and pursue new shipper opportunities
• Develop your own pipeline through prospecting, referrals, industry relationships, and networking
• Conduct discovery conversations to understand prospective customers' transportation needs
• Develop pricing and transportation solutions alongside agency and Freight Flex resources
• Present solutions and confidently manage the sales process
• Negotiate and close new customer opportunities
• Transition new customers from the sales process into successful long-term accounts
• Continue managing and growing the relationships you develop

Qualifications

• 3+ years of freight brokerage, logistics sales, business development, or account management experience
• Proven experience managing and growing customer relationships
• Experience working with high-touch or service-intensive accounts
• Demonstrated ability to identify and close new business opportunities
• Strong understanding of freight brokerage and transportation operations
• Ability to understand customer supply chains beyond simply quoting individual loads
• Strong relationship-building and communication skills
• Comfortable communicating with everyone from day-to-day transportation contacts to senior decision-makers
• Strong negotiation and problem-solving skills
• Highly organized with the ability to manage both an existing book of business and an active sales pipeline
• Self-motivated and capable of operating independently in a fully remote environment
• Comfortable working within TMS, CRM, and other logistics technology platforms

Required Skills

The right person for this role sits somewhere between a traditional salesperson and an account manager. You enjoy building relationships more than simply chasing transactions. You understand that some of the best growth opportunities come from taking great care of the customers already in front of you. You can recognize when an existing customer has more freight available, ask the right questions, and earn additional opportunities. At the same time, you're comfortable opening new doors. You know how to prospect, conduct discovery, develop a solution, and ultimately ask for the business. Most importantly, you understand that winning the customer is only the beginning. Long-term success comes from delivering on what was sold and continuing to create value after the first load moves.

Preferred Skills

Why Join a Freight Flex Agency? You'll have the opportunity to join a growing independent freight agency with an established customer base while leveraging the technology, carrier network, operational resources, and infrastructure available through Freight Flex. This role offers:

• An existing customer base with immediate opportunities for organic growth
• The ability to develop and close new business
• Direct access to agency leadership
• A smaller, entrepreneurial environment where your impact is visible
• Freight Flex's technology, carrier network, and operational infrastructure
• The opportunity to help shape the agency's long-term growth strategy
• Significant growth potential as the agency continues to expand
• Commission % on both Growth of current accounts as well as New Business

Equal Opportunity Statement

We are committed to diversity and inclusivity.