Account Manager, Facility Services: Lead Janitorial Team

GDI Integrated Facility Services; Jefferson City (MO); On-site; USD 55,000 - 60,000; Full time

Job summary

GDI Integrated Facility Services is seeking an Account Manager in Missouri to oversee an assigned account, lead and train janitorial staff, and regularly inspect the building to ensure client expectations are met or exceeded.

The role focuses on client service, training, payroll accuracy, and safety compliance, with opportunities to grow within a large facility services organization and contribute to a high-performing team.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

Responsibilities

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to customer concerns or complaints; ensure closure on all issues and inquiries.
• Onboard and set-up training for all new employees (hands-on training; job shadowing).
• Train by example: perform duties while staff shadow you.
• Manage employee relations or performance issues; report to management or HR.
• Identify and communicate the need for special project work to management.
• Review timekeeping and payroll documents to ensure accurate pay.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce safety policies; report and investigate accidents.
• Complete required training courses.

Skills

Management experience

Customer service

Communication skills

Organization

Multi-tasking

Decision making under pressure

Independent work

Tools

MS Office

Job description

GDI Integrated Facility Services is seeking an Account Manager in Missouri to oversee an assigned account, lead and train janitorial staff, and regularly inspect the building to ensure client expectations are met or exceeded.

The role focuses on client service, training, payroll accuracy, and safety compliance, with opportunities to grow within a large facility services organization and contribute to a high-performing team.