Account Manager, Facilities & Client Relations

CBRE; Chantilly (VA); On-site; USD 140,000 - 150,000; Full time

Job summary

CBRE's Global Workplace Solutions division seeks an Account Manager to oversee a small to medium team delivering client commitments. This role sits in Operations Management and coordinates staff functions to support the organization's goals and strategies.

You will supervise and coach staff, manage daily activities, align project requirements with sales, build client relationships, monitor service levels, and ensure delivery against contractual obligations while upholding CBRE's RISE values.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Skills

Leadership

Staffing

Organizational skills

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

CBRE's Global Workplace Solutions division seeks an Account Manager to oversee a small to medium team delivering client commitments. This role sits in Operations Management and coordinates staff functions to support the organization's goals and strategies.

You will supervise and coach staff, manage daily activities, align project requirements with sales, build client relationships, monitor service levels, and ensure delivery against contractual obligations while upholding CBRE's RISE values.