Account Manager | Enterprise

Ramp; San Francisco (CA); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

One Medical membership

401(k) with employer match

Fertility HRA

Parental leave

Pet insurance

In-office perks

Job summary

Ramp is seeking an Enterprise Account Manager to oversee a book of 60–70 Enterprise customers, focusing on retention, expansion, and strategic revenue outcomes. You will drive adoption, manage renewals end-to-end, and engage with operators, finance leadership, and C-suite executives to align on value and growth.

You will collaborate with cross-functional teams to support customer initiatives, design scalable account plans, and deliver measurable business impact across Ramp’s product suite.

Qualifications

• 7+ years of experience in Account Management or a similar revenue-focused role.
• Experience managing Enterprise or large Mid-Market accounts (500+ employees).
• Familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS.
• Demonstrated ability to negotiate renewals and upsell opportunities.
• Comfortable explaining product workflows, integrations, and technical requirements to financial and technical stakeholders.
• Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts.
• Strong communication and relationship-building skills with senior leadership and the C-suite.
• Track record of meeting or exceeding revenue or growth targets in a fast-paced environment.
• High ownership, adaptability, and comfort working through ambiguity.
• Willingness to travel as needed.

Responsibilities

• Own a portfolio of ~60–70 Enterprise customers with retention, expansion, and ongoing account health responsibility.
• Lead conversations across seniority levels to ensure alignment and drive business outcomes.
• Manage renewals and growth opportunities end-to-end from need identification to solution design and negotiation.
• Drive adoption by helping customers understand new features and optimize Ramp's platform.
• Create and execute scalable account plans highlighting risk, opportunity, and long-term strategy.
• Run regular touchpoints—status calls, optimization reviews, roadmap conversations, and QBRs.
• Collaborate with Product, Sales, Support, CSMs, and Solutions teams for a cohesive customer experience.
• Surface feedback to inform Ramp's Enterprise roadmap and process improvements.
• Use data to analyze account performance, spot trends, and communicate value clearly.
• Travel occasionally for customer on-sites, events, and internal summits.

Skills

Enterprise Account Management

Account Renewals & Upsell

Relationship Building with C-suite

Financial value articulation

Travel willingness

Education

Bachelor's degree

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end-to-end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About The Role

As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes. You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross‑functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.

What You’ll Do

• Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health
• Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
• Manage renewals and growth opportunities end‑to‑end, from identifying the need to solution design, positioning, and negotiation
• Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform
• Create and execute scalable account plans, highlighting areas of risk, opportunity, and long‑term strategy
• Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
• Collaborate cross‑functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high‑quality customer experience
• Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements
• Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way
• Travel occasionally for customer on‑sites, events, and internal summits

What You Need

• 7+ years of experience in Account Management, Customer Success, or a similar revenue‑focused role
• Experience managing Enterprise or large Mid‑Market accounts (500+ employees), ideally in a scaled book model
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS
• Demonstrated ability to negotiate and close renewals and upsell opportunities
• Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
• Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
• Strong communication and relationship‑building skills, including comfort working with senior leadership and the C‑suite
• Track record of meeting or exceeding revenue or growth targets in a fast‑paced, evolving environment
• High level of ownership, adaptability, and comfort working through ambiguity
• Willingness to travel as needed

Nice to Haves

• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)
• Experience at a high‑growth startup

Benefits Available To All Full‑time Ramp Employees (Global)

• Flexible PTO
• Centralized home‑office equipment ordering
• Health and wellness stipend
• Budget for intra‑office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In‑office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at‑home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

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