Account Manager, eBay

Solera; Chicago (IL); Remote; USD 80,000 - 105,000; Full time

Job summary

Solera's Hollander group is seeking a Growth Advisor to drive GMV growth, retention, and account health for eBay Program sellers. As an SME on eBay Parts & Accessories and the eLINK listing platform, you will optimize marketplace performance and collaborate with Sales, Product, and Support teams to remove barriers.

You will lead onboarding, monitor seller health metrics, address policy flags, and communicate insights to stakeholders while representing Solera at industry events and webinars.

Qualifications

• Bachelor's degree preferred; equivalent work experience may be considered.
• 2–4 years in account management, sales, ecommerce, or marketplace environments.
• Strong written and verbal communication; ability to train and engage diverse audiences.
• Strong analytical and reporting skills to interpret performance data.
• Experience in automotive services industry is highly preferred.
• Hands-on experience with marketplace listing management and optimization.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Manage a portfolio of eBay sellers focusing on GMV growth and retention.
• Monitor seller health metrics and engage at-risk accounts to mitigate churn.
• Lead onboarding and training for new sellers to ensure successful ramp-up.
• Troubleshoot listing, compliance, and eLINK integration issues with cross-functional teams.
• Provide marketplace insights and product recommendations to stakeholders.
• Partner with Sales to provide product expertise and demos.
• Support email communications, alerts, campaigns, and health outreach.
• Represent Solera as an eBay expert at events, panels, and sessions.

Skills

Account management

Sales

Ecommerce

Communication

Data analysis

Cross-functional collaboration

SaaS platforms

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Outlook

Word

Job description

eBay P&A Growth Advisor Job Locations US-Remote FLSA Status Non-Exempt Type Regular Full-Time Mission: The eBay Growth Advisor is responsible for driving growth, retention, and account health for Hollander’s eBay Program sellers. As a subject matter expert on eBay Parts & Accessories and Hollander’s eLINK listing platform, the role works directly with sellers to optimize marketplace performance, address operational barriers, and ensure accounts meet platform standards. The eBay Specialist collaborates with clients and cross functional teams including Sales, Product, Technical Support, Marketing, and the eBay Motors team to drive measurable transactional revenue growth and long-term seller success.

Key Responsibilities

• Manage a portfolio of eBay sellers, focused on GMV growth, retention, listing quality, and overall marketplace performance.
• Monitor seller health metrics including ratings, service metrics, policy flags, and GMV trends, proactively engaging at-risk accounts to mitigate churn and drive improvement plans.
• Lead onboarding and training initiatives for new sellers to ensure successful ramp-up and sustained marketplace performance.
• Troubleshoot listing, compliance, and eLINK integration issues, collaborating with Product, Development, and Technical Support teams to resolve escalations efficiently.
• Serve as the voice of the customer by providing feedback, marketplace insights, and product recommendations to the eBay Sales Manager and cross-functional stakeholders.
• Partner with Sales to provide product expertise, collateral, and eLINK demos.
• Support email communication initiatives, including performance alerts, reactivation campaigns, and account health outreach
• Represent Hollander-Solera as an eBay subject matter expert at industry events, trade shows, panels, and educational sessions, reinforcing strategic relationships with eBay Motors and industry stakeholders.

Qualifications

• Bachelor’s degree preferred; equivalent work experience will be considered.
• 2-4 years of experience in account management, sales, ecommerce, or marketplace environments (eBay, Amazon, Shopify, etc).
• Strong written and verbal communication skills, with the ability to present, train, and engage effectively with diverse audiences.
• Strong analytical and reporting skills, with the ability to interpret seller performance data and translate insights into actionable growth strategies.
• Demonstrated ability to manage multiple accounts and priorities in a fast-paced, performance-driven environment.
• Experience in the automotive services industry is highly preferred (recycling, collision repair, estimating, insurance).
• Hands-on experience with marketplace listing management, including inventory optimization, pricing strategy, and performance monitoring.
• Experience with troubleshooting customer issues in SaaS, ecommerce, or marketplace platforms.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Ability to travel approximately 30% as required for customer visits and industry events.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions and fleet solutions - Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a 'one-stop shop' solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.