eBay Growth & Account Manager (Remote)

Solera; Chicago (IL); Remote; USD 80,000 - 105,000; Full time

Job summary

Solera's Hollander group is seeking a Growth Advisor to drive GMV growth, retention, and account health for eBay Program sellers. As an SME on eBay Parts & Accessories and the eLINK listing platform, you will optimize marketplace performance and collaborate with Sales, Product, and Support teams to remove barriers.

You will lead onboarding, monitor seller health metrics, address policy flags, and communicate insights to stakeholders while representing Solera at industry events and webinars.

Qualifications

• Bachelor's degree preferred; equivalent work experience may be considered.
• 2–4 years in account management, sales, ecommerce, or marketplace environments.
• Strong written and verbal communication; ability to train and engage diverse audiences.
• Strong analytical and reporting skills to interpret performance data.
• Experience in automotive services industry is highly preferred.
• Hands-on experience with marketplace listing management and optimization.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Manage a portfolio of eBay sellers focusing on GMV growth and retention.
• Monitor seller health metrics and engage at-risk accounts to mitigate churn.
• Lead onboarding and training for new sellers to ensure successful ramp-up.
• Troubleshoot listing, compliance, and eLINK integration issues with cross-functional teams.
• Provide marketplace insights and product recommendations to stakeholders.
• Partner with Sales to provide product expertise and demos.
• Support email communications, alerts, campaigns, and health outreach.
• Represent Solera as an eBay expert at events, panels, and sessions.

Skills

Account management

Sales

Ecommerce

Communication

Data analysis

Cross-functional collaboration

SaaS platforms

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Outlook

Word

Job description

Solera's Hollander group is seeking a Growth Advisor to drive GMV growth, retention, and account health for eBay Program sellers. As an SME on eBay Parts & Accessories and the eLINK listing platform, you will optimize marketplace performance and collaborate with Sales, Product, and Support teams to remove barriers.

You will lead onboarding, monitor seller health metrics, address policy flags, and communicate insights to stakeholders while representing Solera at industry events and webinars.