Account Manager - Dutch speaking

United States Digital Space LLC; United States; Hybrid; USD 158,000 - 193,000; Full time

Job summary

United States Digital Space LLC is seeking an experienced Account Manager to own and grow a large portfolio of commercial customers. You will understand each client's objectives, proactively identify expansion opportunities, and serve as the primary commercial contact for key stakeholders.

The role emphasizes renewals, pricing discussions, and collaboration with Customer Success, Solutions Engineering, and Support to ensure a seamless customer experience.

Qualifications

• 4+ years in a B2B SaaS sales or account management role with renewals/expansion ownership.
• Strong customer-first mindset and long-term relationship focus.
• Experience growing a book of business (renewals, expansions, account growth).
• Proven ability to identify and close expansion opportunities within existing accounts.
• Solid collaboration with cross-functional partners to solve customer challenges.
• Able to manage a high volume of accounts in a fast-growing environment.
• Familiarity with usage-based or consumption-based business models.
• Familiarity with Dutch and Nordic markets.

Responsibilities

• Own and manage a large portfolio of commercial customers to retain and grow recurring revenue.
• Understand customer objectives, use cases, and success criteria; identify expansion opportunities.
• Act as the primary commercial contact, building trust with stakeholders and decision-makers.
• Lead account planning and align solutions to customer goals for maximum value.
• Lead renewals, pricing discussions, and expansion opportunities in your install base.
• Partner with Customer Success, Solutions Engineering, and Support to address needs and prevent blockers.
• Monitor health and usage signals to identify risks and prevent churn.
• Maintain accurate forecasting and pipeline management for predictable revenue retention and growth.
• Serve as a trusted advisor with insights and best practices in search and discovery.

Skills

Dutch language

English language

Customer-first mindset

Book of business management

Expansion opportunities

Cross-functional collaboration

Account planning

Forecasting & pipeline

High-growth environment

SaaS/APIs familiarity

Usage-based models familiarity

Dutch & Nordic markets familiarity

Tools

SaaS

APIs

Job description

YOUR ROLE WILL CONSIST OF:

• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base

• Develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities

• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers

• Drive account planning and execution strategies that align the company’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set

• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base

• Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience

• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction

• Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth

• Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with the company’s position as a leader in search and discovery

YOU MIGHT BE A FIT IF YOU HAVE:

• Fluent in Dutch and English

• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms

• A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed

• Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)

• Proven ability to identify and close expansion opportunities within existing accounts

• Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges

• Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritisation

NICE TO HAVE:

• Experience with SaaS, APIs, or developer-focused products

• Familiarity with usage-based or consumption-based business models

• Have familiarity with the Dutch and Nordic markets

FLEXIBLE WORKPLACE STRATEGY:

the company’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. the company is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.

We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.

• TRUST - Willingness to trust our co-workers and to take ownership.

• CANDOR - Ability to receive and give constructive feedback.

• CARE - Genuine care about other team members, our clients and the decisions we make in the company.

• HUMILITY - Aptitude for learning from others, putting ego aside.

On-Target Earnings Pay Range

€139.000—€170.000 EUR

the company does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.