Account Manager – Customer Success & Logistics

Marten Transport, Ltd.; Tucker (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading transportation company based in Tucker, Georgia, is seeking an Account Manager to ensure high levels of customer service. Responsibilities include managing customer inquiries, supervising logistics, and optimizing service delivery. The ideal candidate will have a bachelor's degree in marketing or relevant experience in customer service. Excellent communication skills and the ability to work in a fast-paced environment are crucial for success in this role.

Qualifications

• Strong communication skills essential for customer interactions.
• Effective multitasking and prioritization are critical.
• Experience with computers and software (Windows, Excel) is necessary.

Responsibilities

• Ensure high levels of customer service and satisfaction.
• Record details for all loads booked.
• Supervise trailer pools and secure loading/unloading appointments.
• Maintain service levels as required by Sales and Marketing.

Skills

Excellent verbal and written communication skills

Ability to handle a fast-paced work environment

Problem-solving skills

Computer experience, including Windows and Excel

Ability to build positive relationships with customers

Education

Bachelor's degree in marketing or related field

Minimum 2 years in customer service

Job description

A leading transportation company based in Tucker, Georgia, is seeking an Account Manager to ensure high levels of customer service. Responsibilities include managing customer inquiries, supervising logistics, and optimizing service delivery. The ideal candidate will have a bachelor's degree in marketing or relevant experience in customer service. Excellent communication skills and the ability to work in a fast-paced environment are crucial for success in this role.