Account Manager – Logistics & Load Coordination

Marten Transport, Ltd.; Tucker (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading transportation company is seeking an Account Manager based in Tucker, Georgia. This role involves ensuring top-notch customer service, managing customer inquiries, and overseeing load solicitations. Responsibilities include supervising trailer pools, securing loading appointments, and fostering relationships with customers. A Bachelor's degree in marketing or relevant business field is required, along with at least two years of customer service experience. The ideal candidate should have excellent communication skills and the ability to prioritize tasks efficiently.

Qualifications

• Bachelor's degree in marketing or related field required.
• Minimum 2 years in customer service with direct interactions.

Responsibilities

• Record details and direction on all loads booked.
• Act as a substitute for Account Managers in other regions.
• Supervise and monitor trailer pools in the market.
• Secure optimal loading/unloading appointments.
• Communicate problems to the Regional Sales Director.
• Pursue knowledge of other positions for career development.
• Monitor service levels for Marten's customers.
• Perform solicitations and follow-ups with accounts.
• Delegate duties to Account Manager Associates.
• Other duties as assigned.

Skills

Excellent verbal and written communication skills

Ability to handle a fast-paced work environment

Ability to prioritize and handle multiple tasks

Problem-solving skills

Computer experience, particularly with Windows and Excel

Ability to build positive customer relationships

Education

Bachelor's degree in marketing or related field

Minimum 2 years in customer service

Job description

A leading transportation company is seeking an Account Manager based in Tucker, Georgia. This role involves ensuring top-notch customer service, managing customer inquiries, and overseeing load solicitations. Responsibilities include supervising trailer pools, securing loading appointments, and fostering relationships with customers. A Bachelor's degree in marketing or relevant business field is required, along with at least two years of customer service experience. The ideal candidate should have excellent communication skills and the ability to prioritize tasks efficiently.