Account Manager - Commercial Landscaping

Maven Landscape Services; Austin (TX); On-site; USD 85,000 - 126,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Account Manager, der sich leidenschaftlich für die Landschaftsgestaltung einsetzt. In dieser Rolle sind Sie verantwortlich für den Aufbau und die Pflege langfristiger Kundenbeziehungen, die Durchführung von Grundstücksinspektionen und die Koordination mit dem Betriebsteam, um sicherzustellen, dass die Dienstleistungen die Erwartungen der Kunden übertreffen. Sie werden auch die Möglichkeit haben, neue Umsatzquellen durch Upselling und Cross-Selling zu erschließen. Wenn Sie eine Leidenschaft für Kundenservice und Landschaftsgestaltung haben, ist dies die perfekte Gelegenheit für Sie, Teil eines innovativen Teams zu werden, das sich für nachhaltige Lösungen einsetzt.

Benefits

401(k)

Krankenversicherung

Wettbewerbsfähiges Gehalt

Leistungsbasierte Boni

Qualifications

• Starke Kommunikations- und Beziehungsfähigkeiten sind entscheidend.
• Erfahrung in der Landschaftsgestaltung oder verwandten Branchen ist von Vorteil.

Responsibilities

• Aufbau und Pflege langfristiger Beziehungen zu Kunden.
• Durchführung regelmäßiger Grundstücksinspektionen zur Identifizierung von Verbesserungsmöglichkeiten.
• Koordination mit dem Betriebsteam für hochwertige Dienstleistungen.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Aufmerksamkeit zum Detail

Erfahrung in der Landschaftsgestaltung

Beziehungsmanagement

Job description

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Direct message the job poster from Maven Landscape Services

• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and attention to detail.
• Experience in landscaping or related industries is a plus.
• Ability to manage multiple accounts and coordinate with operations effectively.

What Success Looks Like

• Proposal Conversion Rate: Strong track record of winning proposals.
• Revenue Growth: Drive new and recurring revenue through upsells and cross-sells.
• Operational Excellence: Ensure services meet customer expectations with minimal complaints.
• Customer Retention: Build relationships that keep customers returning year after year.

What You’ll Do

Customer Relationship Management

• Build and maintain long-term relationships with clients through site visits, phone calls, and meetings.
• Address customer concerns and proactively resolve issues to ensure trust and satisfaction.
• Understand customer goals and align our services to meet their property needs and expectations.
• Create, present, and follow up on proposals for landscape maintenance, enhancements, and irrigation services.
• Collaborate with our team to design tailored solutions that meet customer needs and budgets.
• Identify upsell opportunities to improve landscapes and enhance customer experiences.

Property Inspections & Consultation

• Conduct regular property walkthroughs with clients to assess conditions and identify potential improvements.
• Recommend seasonal services such as fall cleanups or irrigation adjustments.

Service Delivery & Coordination

• Partner with the operations team to ensure timely, high-quality service that meets contract standards.
• Work with crew leaders to address client requests and manage challenges on-site.

Issue Resolution & Problem Solving

• Quickly respond to service issues, coordinating with internal teams to find effective solutions.
• Communicate clearly with customers during service challenges to manage expectations.

Administrative & Reporting Duties

• Maintain detailed records of interactions, contracts, and services.
• Monitor customer contracts, ensuring timely renewals and follow-ups.
• Track metrics like proposal conversion, revenue growth, and customer satisfaction.
• Share seasonal tips, updates, and industry trends to keep clients informed.
• Organize customer appreciation events and educational workshops to strengthen client relationships.

Why Join Us?

• Be part of a dynamic team committed to creating beautiful, sustainable landscapes.
• Competitive salary with opportunities for growth and performance-based bonuses.
• A collaborative work environment where your ideas and contributions matter.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Operations Consulting

Referrals increase your chances of interviewing at Maven Landscape Services by 2x

Inferred from the description for this job

401(k)

Medical insurance

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