Account Manager/Collector, 20.00, Monday-Friday, Full Benefits

CarHop Auto Sales and Finance; Burnsville (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k with match

advancement opportunities

No weekends

Training and coaching

Fun work environment

Job summary

CarHop Auto Sales and Finance in Minnesota is seeking an Account Manager to connect with customers about auto loans, handling delinquent accounts and providing clear updates in person or by phone. You will use strong communication and negotiation skills to support customers through the loan process.

The position offers a guaranteed $20/hour, Monday–Friday hours with no weekends, full health benefits, PTO, training, coaching and opportunities for advancement within a supportive team.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance.
• Professional, detail-oriented and efficient.
• Previous customer service experience recommended but not required.
• Experience in de-escalation, retention, or issue resolution is helpful.
• Strong negotiation, counseling and problem solving skills.
• Must pass pre-employment background check.

Responsibilities

• Placing outbound calls & accepting inbound calls from CarHop Finance customers.
• Face to face interaction with customers regarding the status of their auto loan.
• Utilizing your communication and negotiation skills to resolve the delinquent account.

Skills

Strong communication skills

Negotiation and problem solving

Customer service experience

Face-to-face or call center experience

De-escalation and retention experience

Education

High school diploma or equivalent

Job description

Join a growing Company now in 12 States!

CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! With nearly 40 locations nationwide, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.

Account Manager Benefits

• Guaranteed hourly pay - $`20.00/hr
• Monday - Friday hours - NO WEEKENDS!
• Full health benefits (Medical/Dental/Vision/Flex spend/401k w/ match)
• Paid time off and great work/life balance
• Opportunity for advancement
• A fun work environment filled with awesome people
• A rewarding job experience helping people drive & changing lives
• We give you the tools you need to succeed with regular training and coaching

Account Manager Responsibilities

• Placing outbound calls & accepting inbound calls from CarHop Finance customers
• Face to face interaction with customers regarding the status of their auto loan
• Utilizing your communication and negotiation skills to resolve the delinquent account

Account Manager Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills
• Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
• Professional, detail-oriented, well organized and efficient
• Previous customer service experience, face-to-face or call center, is preferred, but not required.
• Specific experience in the area of de-escalation, retention, or issue resolution is helpful.
• Strong/Advanced negotiation, counseling and problem solving skills.
• Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.