Account Manager/Collector, 18.00, Full Benefits Package

CarHop Auto Sales and Finance; Joplin (MO); On-site; USD 24,796; Full time

Benefits offered by this job

Guaranteed hourly pay

Full health benefits

Paid time off

Opportunity for advancement

Fun work environment

Job summary

A leading auto finance company located in Joplin, Missouri, is seeking an Account Manager to facilitate communication with customers regarding their auto loans. This role involves managing calls and providing excellent customer service. Ideal candidates will possess strong verbal and written communication skills, a high school diploma, and a detail-oriented approach to problem-solving. An emphasis on meeting deadlines and resolving issues is important, along with a desire to advance within the company. This position offers an encouraging work environment with guaranteed pay of $18.00/hr and full health benefits.

Qualifications

• Strong verbal and written communication skills.
• Ability to prioritize and meet deadlines.
• Detail-oriented and efficient.

Responsibilities

• Make outbound calls and accept inbound calls from customers.
• Face-to-face interaction regarding auto loan statuses.
• Utilize negotiation skills to resolve delinquent accounts.

Skills

Verbal communication skills

Written communication skills

Problem-solving skills

Negotiation skills

Education

High school diploma or equivalent

Job description

CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! Now in 12 states, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.

Now in 12 states with continued growth in 2026 and beyond!

• Guaranteed hourly pay - $18.00/hr
• Monday - Friday hours - NO WEEKENDS!
• Full health benefits (Medical/Dental/Vision/Flex spend/401k w/ match)
• Paid time off and great work/life balance
• Opportunity for advancement
• A fun work environment filled with awesome people
• A rewarding job experience helping people drive & changing lives
• We give you the tools you need to succeed with regular training and coaching
• Placing outbound calls & accepting inbound calls from CarHop Finance customers
• Face to face interaction with customers regarding the status of their auto loan
• Utilizing your communication and negotiation skills to resolve the delinquent account

Account Manager Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills
• Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
• Professional, detail-oriented, well organized and efficient
• Previous customer service experience, face-to-face or call center, is preferred, but not required.
• Specific experience in the area of de-escalation, retention, or issue resolution is helpful.
• Strong/Advanced negotiation, counseling and problem solving skills.
• Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.