Account Manager & Collections Specialist

365 Enterprises LLC; Gulfport (MS); On-site; USD 22,000 - 28,000; Full time

Job summary

365 Enterprises LLC in Gulfport, MS is seeking an Account Manager to provide excellent customer service while contacting past-due customers to renew agreements. You will manage telephone and field collections to meet daily and weekly goals and verify customer references.

Responsibilities include entering contacts into VersiRent, organizing household visits, sending letters, reviewing delinquent accounts, coordinating with customers, transporting merchandise, and assisting with sales

Qualifications

• High school diploma or equivalent.
• Computer literacy with Windows operating system (minimum 1 year).
• Valid state driver’s license and good driving record.
• Experience in collections in-store or in the field (minimum 1 year).
• Strong customer service and negotiation skills.

Responsibilities

• Provide excellent customer service while contacting past due customers to renew agreements.
• Manage telephone and field collections to meet daily and weekly goals.
• Call and verify all customer references.
• Enter all customer contacts and commitments into VersiRent’s operating system twice per day.
• Organize visits to customer households on a daily or semi-daily basis.
• Forward collection letters to delinquent customers and coordinate with customer, if applicable, to manage their account.
• Review delinquent accounts monthly to decide if merchandise will be kept on rent or needs to be picked up.
• Conduct skip tracing and follow up on accounts that skipped on making on-time payments.
• Transport merchandise from past due accounts to the store on a weekly basis.
• Notify the store manager on accounts chronically past due to determine if legal action is required.
• Submit all field paperwork and cash payment(s) immediately after returning to the store.
• Assist the store manager with recording and tagging all inventory in VersiRent’s operating system.
• Schedule sales appointments daily in the CRM and assist with closing sales.
• Operate on an 8-hour shift (9 am—7 pm) Mon-Sat with two days off.

Skills

Customer service

Negotiation

Communication

Problem solving

Sales

Education

High school diploma or equivalent

Tools

VersiRent system

CRM

Windows OS

Job description

365 Enterprises LLC in Gulfport, MS is seeking an Account Manager to provide excellent customer service while contacting past-due customers to renew agreements. You will manage telephone and field collections to meet daily and weekly goals and verify customer references.

Responsibilities include entering contacts into VersiRent, organizing household visits, sending letters, reviewing delinquent accounts, coordinating with customers, transporting merchandise, and assisting with sales