ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Abilene (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing is seeking an Account Manager in Abilene, Texas, tasked with engaging customers whose Rental Agreements have expired. This sales-focused role emphasizes re-selling agreements and understanding customer needs rather than mere collection.

The ideal candidate will have experience in sales or account management, showcasing strong communication skills. The position offers competitive pay along with commissions and benefits.

Qualifications

• Prior experience as a sales agent, account manager, or similar role is required.
• Ability to handle customer inquiries and concerns with professionalism.
• Must possess a valid State Driver License and have a clean driving history.

Responsibilities

• Contact customers with expired Rental Agreements and determine their needs.
• Renew customer agreements by identifying opportunities.
• Perform field collections and handle de-installations.

Skills

Sales skills

Customer service

Communication skills

Problem solving

Urgency and diligence

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales role than a collection job. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Requirements/Responsibilities

• Contact customers whose Rental Agreements have expired for non‑renewal and determine the customer’s needs, expectations, or problems. This is usually done by phone but may require visiting the customer’s residence to discuss the account or pick up merchandise as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de‑installations.
• Hold a valid State Driver License with a clean driving history.
• Pass a drug screen and background check.
• Have prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent‑to‑own, or automotive sales.

We offer competitive base pay, commissions, bonuses, and a complete benefits package.