ACCOUNT MANAGER / COLLECTION SPECIALIST

ZippyApp - Recruitment Marketing; Lake Charles (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Complete benefits package

Job summary

ZippyApp - Recruitment Marketing is looking for an Account Manager in Lake Charles, Louisiana. The role involves contacting customers with expired Rental Agreements and focuses on maintaining and renewing accounts through effective communication.

The ideal candidate should have sales experience and a clean driving record. The position offers a competitive base pay, commissions, bonuses, and a complete benefits package.

Qualifications

• Prior experience in sales, account management, or customer service.
• Ability to communicate effectively and handle customer needs.
• Valid State Driver License with a clean driving record.

Responsibilities

• Contact customers with expired Rental Agreements to discuss needs.
• Demonstrate diligence and urgency in account management.
• Create opportunities for renewing customer agreements.

Skills

Sales experience

Customer communication

Problem-solving

Attention to detail

Job description

Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales role than a collection job. The Account Manager’s priority is to re‑sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Requirements/Responsibilities

• Contact customers whose Rental Agreements have expired for non‑renewal and determine the customer’s needs, expectations, or problems. This is usually done by phone but may require visiting the customer’s residence to discuss the account or pick up merchandise as dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn‑ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de‑installations.
• Hold a valid State Driver License with a clean driving history.
• Pass a drug screen and background check.
• Have prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent‑to‑own, or automotive sales.

We offer competitive base pay, commissions, bonuses, and a complete benefits package.