Account Manager, Client Services – LTC Pharmacy (75% Travel)

BrightSpring Health Services; Casper (WY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life보험

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Job summary

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services to cultivate and maintain strategic relationships with long-term care clients in the South Dakota, Nebraska, and Wyoming region.

The ideal candidate has 3–5 years in client management within healthcare, strong communication, and coordination across departments. Travel about 75% is required; schedule is Monday–Friday with flexible hours to meet client needs.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of client management or similar role; healthcare/B2B background preferred.
• Ability to communicate with all levels of management.
• Excellent time management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Strong problem-solving skills and root-cause analysis experience.
• Ability to collaborate cross-functionally and work in a team.
• Experience in project management and client-facing roles.

Responsibilities

• Builds partnerships with clients for ongoing success and growth of their organizations.
• Owns all aspects of client relationships; primary go-to person for the client base.
• Engages across the organization to discuss issue resolution and growth opportunities.
• Leads client contract renewal in collaboration with PharMerica stakeholders.
• Owns client issue escalation and resolution with internal partners.
• Manages client book in the CRM; tracks activities, issues, tasks, contacts and communications.
• Provides reports, monthly/quarterly reviews, and educational materials to facilitate compliance.
• Works with client support to onboard new clients and facilities for seamless implementation.
• Collaborates with billing, contracting and marketing to meet corporate standards.
• Represents PharMerica at events and conferences.
• Adheres to company code of conduct and applicable laws.

Skills

Communication

Time management

Microsoft Office

Problem solving

Root cause analysis

Cross-functional collaboration

Teamwork

Project management

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Microsoft Office

Job description

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services to cultivate and maintain strategic relationships with long-term care clients in the South Dakota, Nebraska, and Wyoming region.

The ideal candidate has 3–5 years in client management within healthcare, strong communication, and coordination across departments. Travel about 75% is required; schedule is Monday–Friday with flexible hours to meet client needs.