Travel-Focused Account Manager, Client Services (LTC)

BrightSpring Health Services Corporation; Sioux Falls (SD); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD/LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Job summary

PharMerica is seeking an Account Manager of Client Services for Skilled Nursing and Long-Term Care Pharmacy Services. This role requires 75% travel within South Dakota, Nebraska and Wyoming, with responsibilities to cultivate and maintain strategic relationships and ensure client satisfaction.

The ideal candidate has 3–5 years in client management within healthcare or B2B settings, strong communication, and project management skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in client management or similar roles; healthcare or B2B exposure preferred.
• Ability to communicate with all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Strong problem-solving skills with a focus on root cause analysis.
• Ability to collaborate cross-functionally and work in a team.
• Experience in project management and client-facing roles.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for ongoing success and growth.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization for issue resolution, growth opportunities, and overall pharmacy performance.
• Leads client contract renewal processes in collaboration with PharMerica stakeholders.
• Owns client issue escalation and resolution, coordinating with internal partners for timely responses.
• Manages client book of business using the company's CRM; tracks activities, issues, tasks, contacts, and communications.
• Provides pharmacy service data, prepares reports and MBR/QBR materials, and facilitates client engagement calls.
• Leads onboarding of new clients and facilities to ensure seamless implementation.
• Collaborates with other departments to ensure billing and receivables standards are met.
• Represents PharMerica at events and conferences.
• Performs duties in line with company policies, compliance and ethics standards.

Skills

Communication

Time management

MS Office

Problem solving

Root cause analysis

Cross-functional collaboration

Project management

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

PharMerica is seeking an Account Manager of Client Services for Skilled Nursing and Long-Term Care Pharmacy Services. This role requires 75% travel within South Dakota, Nebraska and Wyoming, with responsibilities to cultivate and maintain strategic relationships and ensure client satisfaction.

The ideal candidate has 3–5 years in client management within healthcare or B2B settings, strong communication, and project management skills.