Traveling Account Manager, Client Services (LTC Pharmacy)

BrightSpring Health Services; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD

Tuition assistance

Employee discount program

401k

Paid time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual incentive bonus

Job summary

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services for skilled nursing and long-term care pharmacy programs. This role covers SD, NE, and WY with a 75% travel target and an emphasis on client retention in non-retail settings.

You will build client partnerships, manage renewal processes, and deliver performance reporting while collaborating with multiple internal teams in a fast-growing national network.

Qualifications

• Bachelor's degree or equivalent experience.
• Three to five years of client management/customer service experience, preferably in healthcare or B2B.
• Ability to communicate with all levels of management.
• Excellent time-management and computer skills.
• Advanced Microsoft Office proficiency.
• Strong problem-solving and root-cause analysis abilities.
• Ability to collaborate cross-functionally and work in a team.
• Experience in project management and client-facing service roles.

Responsibilities

• Builds strong partnerships with clients for sustained success and growth.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities, and performance in QBRs and PSOPs.
• Leads client contract renewal in collaboration with PharMerica stakeholders.
• Owns client issue escalation and resolution, coordinating with internal partners for timely responses.
• Manages client base in the company CRM; tracks activities, issues, tasks, contacts, and communications.
• Own your Client Book of Business and communicate key QA metrics to address customers’ needs.
• Provides pharmacy service data and prepares reports for monthly and quarterly reviews; conducts training to facilitate compliance.
• Works with client support on onboarding new clients and facilities for seamless implementation.
• Collaborates with billing, contracting, and marketing to ensure receivable standards are met.
• Represents PharMerica at events and conferences.
• Complies with the Code of Business Conduct, policies, and legal standards.

Skills

Client relationship mgmt

Cross-functional collab

MS Office proficiency

Problem-solving

Time management

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services for skilled nursing and long-term care pharmacy programs. This role covers SD, NE, and WY with a 75% travel target and an emphasis on client retention in non-retail settings.

You will build client partnerships, manage renewal processes, and deliver performance reporting while collaborating with multiple internal teams in a fast-growing national network.