Strategic Client Services Manager - LTC Pharmacy

BrightSpring Health Services Corporation; Lincoln (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

STD LTD

Tuition assistance

Employee discount

401k

Paid time off

Tuition reimbursement

Non-retail environment

Annual bonus 15%

Job summary

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services for long‑term care pharmacy programs. You will build and sustain strategic relationships with hospitals, skilled nursing facilities, and other care centers, ensuring service satisfaction and ongoing retention.

This role requires about 75% travel across South Dakota, Nebraska, and Wyoming. You will lead monthly/quarterly reviews, coordinate with internal teams, and support successful onboarding and

Qualifications

• Bachelor's degree or equivalent experience required.
• Three to five years in client management, customer service, or client support; healthcare/B2B experience preferred.
• Ability to communicate to all levels of management; strong time management and organizational skills.
• Advanced Microsoft Office proficiency; experience with CRM and reporting tools.

Responsibilities

• Builds strong partnerships with clients to ensure sustained success and growth.
• Owns the client book of business and serves as the primary go-to person for the client base.
• Leads renewal discussions and collaborates with internal partners on escalation and issue resolution.
• Delivers pharmacy service performance data and prepares monthly/quarterly review materials.
• Guides onboarding of new clients and facilities for seamless implementation.
• Collaborates with other departments to meet billing and receivable standards.
• Represents PharMerica at events and ensures adherence to corporate standards.

Skills

Client management

Communication

Time management

Project management

Cross-functional collaboration

Problem solving

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

PharMerica, part of BrightSpring Health Services, seeks an Account Manager of Client Services for long‑term care pharmacy programs. You will build and sustain strategic relationships with hospitals, skilled nursing facilities, and other care centers, ensuring service satisfaction and ongoing retention.

This role requires about 75% travel across South Dakota, Nebraska, and Wyoming. You will lead monthly/quarterly reviews, coordinate with internal teams, and support successful onboarding and