Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

BrightSpring Health Services; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible hours

Competitive pay

Shift differential

Health benefits

STD/LTD paid by company

Tuition assistance

Employee discount

401k

Paid time off

Tuition reimbursement

Non-retail environment

Annual bonus

Job summary

BrightSpring Health Services, via PharMerica, seeks an Account Manager of Client Services to cultivate strategic client relationships, ensure satisfaction with pharmacy services, and drive retention. The role requires 75% travel across SD, NE, and WY, with a focus on collaboration and performance reviews.

The ideal candidate has 3–5 years in client management, strong communication, and project management skills to coordinate renewals, escalations, and onboarding across departments.

Qualifications

• Bachelor’s degree or equivalent experience.
• Three to five years in client management or similar role.
• Healthcare or B2B experience preferred.

Responsibilities

• Builds partnerships with clients for sustained growth.
• Primary go-to person for client base.
• Discusses issue resolution, growth, and performance in QBRs/PSOPs.
• Leads client contract renewal processes with stakeholders.
• Owns client escalation/resolution with internal partners.
• Manages client base using CRM: activities, issues, tasks, contacts.
• Communicates critical quality measurements to address client needs.
• Provides reporting data and conducts trainings for compliance.
• On-boards new clients to ensure seamless implementation.
• Collaborates across departments to meet billing/receivable standards.
• Represents PharMerica at client events and conferences.
• Adheres to Code of Business Conduct and ethics.

Skills

Communication at all levels

Time management

Microsoft Office

Problem solving

Root cause analysis

Cross-functional collaboration

Project management

Multi-priority management

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Position Overview

The Account Manager of Client Services cultivates and maintains an on‑going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position entails 75% travel. Ideal location to reside is within that territory.

Schedule

Monday - Friday, hours depend on business needs.

Territory

South Dakota, Nebraska, Wyoming.

We Offer

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid‑time off
• Tuition reimbursement
• Non‑retail/Closed‑door environment
• Annual Incentive Bonus: 15%

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go‑to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
• Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
• Works with client support services in leading the on‑boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• Bachelor's degree or equivalent experience
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business‑to‑business setting
• Ability to communicate to all levels of management
• Excellent time‑management and basic computer skills
• Advanced Microsoft Office proficiency
• Outstanding problem‑solving skills
• Experience in root cause analysis
• Ability to collaborate cross‑functionally
• Experience working within a collaborative team
• Experience in a project management and client‑facing customer service role
• Strong background with the ability to manage multiple priorities and deadlines at once

About Our Line Of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in‑home care, and patients with cancer. Operating long‑term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry‑leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best‑in‑class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook , Twitter , and LinkedIn.