Remote Senior Account Manager – Growth & Retention

Alkami Technology, Inc.; Dallas (TX); Hybrid; USD 108,000 - 135,000; Full time

Benefits offered by this job

Remote-first environment

401(k) with employer match

Unlimited paid time off

Job summary

Alkami Technology, Inc. seeks a Sr Account Manager to manage a portfolio of client relationships, driving renewal, expansion, and product adoption across digital banking solutions. You will lead client conversations, assess risks, and coordinate with product, sales, and engineering teams to deliver value.

Remote-first role with emphasis on proactive engagement, data-driven insights, and strategic guidance to senior stakeholders in the banking/fintech space.

Qualifications

• Comprehensive knowledge of account management and client success practices.
• Ability to interpret account and usage data into actionable recommendations.
• Strong communication and stakeholder-advising skills.

Responsibilities

• Own a portfolio of client accounts and drive renewal and expansion.
• Lead client conversations across renewal cycles with cross-functional teams.
• Develop engagement cadences and tailor communications to varied audiences.
• Analyze customer performance and product usage data to provide insights.
• Coordinate with product, sales, and support to address priorities.
• Mentor internal colleagues on account context and best practices.

Skills

Account management

Data analysis

Communication skills

Problem-solving

Relationship building

Cross-functional collaboration

CRM proficiency

Education

Bachelor’s degree

Tools

CRM systems

Ticketing tools

Reporting tools

Job description

Alkami Technology, Inc. seeks a Sr Account Manager to manage a portfolio of client relationships, driving renewal, expansion, and product adoption across digital banking solutions. You will lead client conversations, assess risks, and coordinate with product, sales, and engineering teams to deliver value.

Remote-first role with emphasis on proactive engagement, data-driven insights, and strategic guidance to senior stakeholders in the banking/fintech space.