Account Manager - Chicago

UFP Industries, Inc

Chicago (IL)

On-site

USD 67,500 - 82,500

Full time

14 days+

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Benefits offered by this job

Medical insurance

HSA with company

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid vacation

Stock purchase

Educational reimbursement

Wellness programs

Job summary

UFP Industries, Inc is seeking an Account Manager in Chicago to foster strong client relationships and drive sales within the assigned territory. You will work with a diverse range of customers, offering high-quality products that meet industry standards, while coordinating orders and resolving product-related issues.

The role emphasizes self-motivation, strategic sales drive, and the ability to communicate effectively in a fast-paced environment.

Qualifications

3+ years of work experience in customer service.
Working experience in sales, preferably with product, industry, and market knowledge.
Ability to understand technical specifications of products and communicate their benefits to customers.
Bachelor's degree in business administration, marketing or related discipline or equivalent experience is preferred.
Understanding of basic accounting and business concepts.
Proficiency in English reading, writing and speaking.

Responsibilities

Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.
Collaborates with clients to understand their needs and recommend suitable products.
Owns the customer relationship and manages expectations through proactive communication.
Delivers outstanding customer service with timely responses and issue resolution.
Keeps customers informed about market trends and product offerings.
Coordinates orders, deliveries, and product-related concerns with internal teams.
Manages leads and accounts in the CRM management system.
Maintains aged inventory and accounts receivable.

Skills

Account management

Customer service

Sales

Negotiation

Education

Bachelor's degree in business administration/marketing

Tools

CRM software

Job description

Job Summary

As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You'll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive.

Principle Duties and Responsibilities

Active selling

Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.
Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.
Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication.
Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.
Understands the market and keeps customers informed.
Owns the customer relationship.
Solicits sales opportunities with new and existing customers.
Introduces new programs to customers.
Closes on sale opportunities.
Manages leads and customers in the Company's CRM management system.
Manages aged inventory and accounts receivable.
Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.
Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

Strategic

Develops programs based off customer needs
- Creates ongoing and growing business
Develops a plan for the business
- Focuses on targets and updates through CRM management
Focuses on meeting business plans
Conducts Customer Business Reviews
Introduces New product expansion/market
Prepares various reports and correspondence as required
Performs other duties as required

Training

We will provide the necessary training for you to:

Generate sales based on company standards and expectations.
Negotiate with customers to grow sales.
Understand the importance of gross margin and the company's collection process.

Behavior

We expect you will be:

Demonstrates a strong entrepreneurial spirit
Responsible and trustworthy to work under little supervision
Highly motivated and enthusiastic
Good interpersonal skills and a good communicator
Team player and goal oriented
Reliable and maintain good attendance
Professional and respectful
Able to pass a drug test

Qualifications

Work Experience, Certifications and Education

Minimum 3 years of work experience in customer service.
Working experience in sales, preferably with product, industry, and market knowledge.
Ability to understand technical specifications of products and communicate their benefits effectively to customers.
Bachelor's degree in business administration, marketing or related discipline or equivalent experience is preferred.
Understanding of basic accounting and business concepts.
Proficiency in the use of the English language in reading, writing and speaking.

Competencies

Achievement, motivation and perseverance
Composure and resiliency
Influence and persuasion
Initiating action
Negotiating
Relationship building

Salary Pay Range

$75,000 annually dependent on experience

Bonus/Incentive Pay

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

Benefits currently offered to our employees