Account Manager

Flying Food Group; South San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Prescription drug coverage

Dental plan

Vision plan

401(k) retirement plan

Tuition reimbursement

Pet insurance

Job summary

A major food service provider in South San Francisco is seeking a dedicated professional for a full-time role focused on enhancing customer relationships and developing business strategies. The ideal candidate will have a Bachelor's degree and experience in customer service, along with strong skills in problem-solving and project management. This position includes supervisory responsibilities and may require flexibility in hours. A comprehensive benefits package is offered, including medical and retirement plans.

Qualifications

• Bachelor's degree or equivalent experience required.
• Proficient in Microsoft Office suite.
• Experience in customer service and sales management.

Responsibilities

• Develop strategies to expand sales in assigned territory.
• Maintain customer relationships and provide feedback.
• Participate in trade shows representing the organization.

Skills

Analytical skills

Problem Solving

Project Management

Customer Service

Cost Consciousness

Adaptability

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Enhances the growth and development of the Companies business through customer service, new business development with current and existing customers, conduct weekly meetings with team, support all teams and monitor industry trends

Essential Functions

• Develops and implements strategies to maintain and/or expand sales within an assigned territory.
• Prepares a plan for each account to identify what and how short- and long-term needs may be met.
• Forecasts the demand for product(s) within assigned territory.
• Provides reports on the budget and sales activity for a given period.
• Interfaces with the customer to understand the customer's overall objectives and requirements.
• Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products.
• Shares details with customers on additional offerings to provide value added service.
• Ensures that sales, engineering, and training departments provide post implementation support to assigned accounts / customers.
• Serves as a point of escalation for issues or activities that the customer encounters during product utilization.
• Expedites the resolution of customer problems/complaints.
• Participates in trade shows by representing the organization and sharing information on products.
• Provides feedback to marketing and product engineering teams for future product enhancements.
• Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage). Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs.

Competency

• Analytical - Collects and researches data; Uses intuition and experience to complement data
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress, completes projects on time and budget; Manages project team activities
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Skills and Qualifications

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Computer Skills: Microsoft Outlook, Word, Excel, and PowerPoint. Project Management software and Database software. Computer literate – use of Excel & Word

Supervisory Responsibility

This position has supervisory responsibilities.

This job operates in an office environment, and this position will routinely use standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time exempt position. Flexibility on hours and weekends is required. Days and hours of work may vary depending on Unit/Plant visits.

Travel

0% -10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance.