Inside Sales Coordinator

UFP Industries, Inc.; White Bear Lake (MN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with company

Dental insurance

Vision insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee?;

Educational reimbursement

Wellness programs

Job summary

UFP Industries, Inc. is seeking an Inside Sales Coordinator I in Minnesota to drive growth by engaging customers primarily by phone. You will support customers and account managers, troubleshoot issues, and help execute sales initiatives with pre-established guidelines.

This role emphasizes communication, efficiency, and teamwork. The position involves nurturing distributor relationships, attending product trainings, and preparing reports.

Qualifications

• High school diploma or equivalent is required.
• 0–2 years in customer service or related role.
• Basic computer skills with MS Office (Excel, Word, Outlook).
• Ability to learn company systems and communicate effectively.

Responsibilities

• Maintain regular contact with customers to ensure satisfaction.
• Solicit sales orders from existing customers by phone.
• Develop new customers through marketing and outreach.
• Collaborate with account managers to resolve issues.

Skills

Phone sales

Customer communication

Prospecting

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Office equipment

Job description

Job Summary The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing
• Phone-Internet Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Hourly Pay Range: $25-.00-$29.00 per hour dependent on experience* *pay range may be adjusted depending on cost of living Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Hourly $25-$28

The Company is an Equal Opportunity Employer.

Benefits currently offered to our employees:

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.