Account Manager - Austin, Tx

Pasona Inc.; Austin (TX); Hybrid; USD 113,000 - 123,000; Full time

Benefits offered by this job

Competitive salary

Semiannual bonus

Profit sharing

Commuter transportation benefits

Additional company benefits

Job summary

Pasona Inc. in Austin, TX is seeking an Account Manager to serve as the primary contact for assigned customers, building strong relationships and coordinating across internal teams to support account strategy.

The role requires understanding technical products, communicating value to both technical and non-technical stakeholders, with occasional onsite meetings in the Austin area. You will collaborate with sales, engineering, manufacturing, and finance to meet customer needs, manage proposals,

Qualifications

• 6 to 8 years of experience in account management or related roles.
• Experience managing major customer accounts and supporting sales targets.
• Ability to communicate with both technical and non-technical stakeholders.
• Bachelor’s degree preferred.
• Engineering background is a plus.
• Japanese language ability is a plus but not required.

Responsibilities

• Manage and develop relationships with key customer accounts.
• Serve as liaison between customers and internal teams.
• Develop and execute account strategies for assigned customers.
• Identify customer needs and provide appropriate solutions.
• Address customer inquiries and concerns in a professional and timely manner.
• Coordinate with sales, engineering, manufacturing, finance, and support teams.
• Support account planning, negotiations, and customer meetings.
• Monitor account activity and support achievement of sales goals.
• Coordinate projects and follow through on customer requirements.
• Maintain accurate customer and account information.

Skills

Relationship management

Customer service

Communication

Negotiation

Cross-functional collaboration

Project coordination

Organization

Presentation

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Account Manager

Location: Austin, TX

Salary Range: $113,000 to $123,000/year (base)

Employment Type: Full-time

Work Arrangement: Mostly Remote with occasional onsite meetings

Company Overview

A global manufacturing company serving the semiconductor industry is seeking an experienced Account Manager to support key customer relationships in the Austin area.

This position is ideal for a customer-focused and self-motivated professional who is skilled in managing strategic accounts, coordinating across internal teams, and communicating effectively with both technical and non-technical stakeholders.

Position Summary

The Account Manager will serve as the primary point of contact for assigned customers and will be responsible for building strong relationships, supporting account strategy, addressing customer needs, and coordinating with internal teams.

This role requires the ability to understand technical products and services and clearly communicate their value to customers. The position will work closely with sales, engineering, manufacturing, finance, and other support teams.

Some evening meetings may be required to coordinate with overseas teams.

Key Responsibilities

• Manage and develop relationships with key customer accounts
• Serve as the primary liaison between customers and internal teams
• Develop and execute account strategies for assigned customers
• Identify customer needs and provide appropriate solutions
• Address customer inquiries and concerns in a professional and timely manner
• Coordinate with sales, engineering, manufacturing, finance, and support teams
• Support account planning, presentations, negotiations, and customer meetings
• Monitor account activity and support achievement of sales goals
• Coordinate projects and follow through on customer requirements
• Maintain accurate customer and account information

Qualifications

• 6 to 8 years of experience in account management, sales, or customer relationship management in Semiconductor Industrry
• Experience managing major customer accounts and supporting sales targets
• Strong relationship management and customer service skills
• Excellent communication and presentation abilities
• Strong negotiation and problem-solving skillsExperience with account planning and strategy development
• Strong project coordination and cross-functional collaboration skills
• Excellent organizational skills and attention to detail
• Ability to analyze issues and identify effective solutions
• Bachelor’s degree in Business, Marketing, Engineering, or a related field preferred
• Engineering background is a plus
• Japanese language ability is a plus but not required
• Strong working knowledge of Microsoft Office

Work Arrangement

This position is primarily remote. However, flexibility is required to attend onsite customer meetings and other business meetings in the Austin area.

Benefits

• Competitive salary
• Semiannual bonus opportunities
• Profit sharing
• Commuter transportation benefits
• Additional company benefits may apply