Account Manager

00001 Kelly Services, Inc; United States; On-site; USD 74,000 - 99,000; Full time

Job summary

Kelly Services, Inc is seeking an Account Manager to oversee client staffing and SOW programs, guiding implementation and ongoing operations. You will drive profitability, build strong client relationships, and identify growth opportunities across a matrixed team.

A key focus is accurate data capture and timely issue resolution using VMS platforms. The role requires 7+ years in staffing account management, experience in MSP or multi-vendor environments, and travel up to 10%.

Qualifications

• 7+ years of experience managing staffing or workforce-solutions accounts, including growth.
• Experience in complex client environments (MSP or multi-vendor).
• Strong financial acumen, including P&L oversight and growth strategies.
• Demonstrated leadership and client-facing skills in a matrixed environment.
• Excellent communication and relationship-building across levels.
• Experience with contingent workforce programs and SOW management.

Responsibilities

• Manage client’s contingent workforce and SOW programs, guiding implementation and ongoing operations.
• Oversee account P&L performance and use data to drive improvements and growth.
• Build relationships with client stakeholders and deliver responsive, value-added solutions.
• Identify opportunities to expand the account and improve client satisfaction.
• Lead and develop a direct report while coordinating a broader matrixed team.
• Use VMS and workforce-program tools to support program management and reporting.

Tools

Beeline

VNDLY

Fieldglass

Job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Kelly's Account Manager is responsible for:

• Managing client´s contingent workforce and Statement of Work (SOW) programs, guiding the account through implementation and establishing effective ongoing operations.
• Overseeing account P&L performance, including profitability and return on sales, and using program data to identify risks, improve results, and support growth.
• Building strong relationships with client stakeholders at various organizational levels by anticipating needs, resolving issues, and delivering responsive, value-added solutions.
• Identifying opportunities to expand the account and strengthen client satisfaction and retention.
• Leading and developing a direct report while coordinating the work of a broader matrixed team, including shared-service and SOW resources.
• Using VMS and workforce-program tools to support program management, reporting, and timely issue resolution.
• Maintaining accurate data and reporting while fostering collaboration and operational efficiency across teams.

Essential Skills, Knowledge & Experiences:

• 7+ years of experience managing staffing or workforce-solutions accounts, including account growth and expansion.
• Experience working in complex client environments, such as MSP or multi-vendor programs.
• Strong financial acumen, including P&L oversight, performance analysis, and the ability to develop growth strategies.
• Demonstrated leadership and client-facing skills, including team management and conflict resolution.
• Ability to lead and influence in a matrixed environment, including working effectively with people who do not report directly to you.
• Strong communication and relationship-building skills, with the ability to engage clients and internal stakeholders at all levels.
• Strong problem-solving skills, attention to detail, and commitment to accurate data capture and reporting.
• Experience managing contingent workforce programs. SOW program-management experience is important to the role.
• Experience with VMS platforms such as Beeline, VNDLY, or Fieldglass is beneficial.
• Experience supporting professional, technical, or other white-collar roles is preferred.

Requiered to Travel up to 10% of the time.

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$73,875.00 - $98,500.00

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.