Account Manager

Panorama Education; United States; Remote; USD 92,000; Full time

Job summary

Join a fast-growing technology company dedicated to improving K-12 education. As an Account Manager, you will play a crucial role in fostering relationships with school districts, ensuring client satisfaction, and driving revenue growth. This position offers the opportunity to work remotely across the Continental United States, allowing you to connect with educators and make a meaningful impact on student outcomes. With a competitive salary and a focus on professional development, this role is perfect for those passionate about education and technology. If you're ready to help shape the future of learning, we want to hear from you!

Qualifications

• 1+ year of experience in Account Management with a proven track record.
• Demonstrated ability to renew accounts and build client relationships.

Responsibilities

• Minimize customer attrition and drive account growth.
• Communicate proactively with customers to ensure satisfaction.

Skills

Account Management

Customer Relationship Management

Negotiation

Communication Skills

Problem-solving

Education

Bachelor's Degree

Tools

Google Suite

Salesforce

Gainsight

Job description

About Panorama: Panorama Education is a fast-growing technology company focused on helping students achieve academic success and well-being. More than 2,000 K-12 school districts serving 15 million students across all 50 states have adopted Panorama to understand and support students across academics, attendance, behavior, and life skills development. School districts turn to Panorama's student support platform, research-backed surveys, and professional development to track progress toward strategic goals and improve student outcomes.

Panoramians can choose to work fully remote anywhere within the Continental United States.

About the Role:

As an Account Manager, you play a pivotal role on the Account Management team, responsible for renewing accounts and driving revenue growth across your portfolio. Your primary responsibilities include retaining business, identifying and closing expansion opportunities, and developing strong relationships with school and district leaders. You will work closely with client buyers and decision-makers including Superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.

Key Responsibilities:

• Minimize customer attrition and increase account growth
• Meet regularly with customers to discuss progress to goals and find new ways to improve student impact
• Communicate consistently and proactively with customers to address their needs, anticipate potential concerns, and ensure a great customer experience
• Early identification of at-risk clients and escalation of potential risks or challenges
• Drive product knowledge and adoption by coaching customers on best practices and advocating for customer needs within Panorama Education
• Maintain data hygiene including pipeline, activity entry, contact information
• Leverage customer data to provide clear and relevant information to drive improvements
• Own renewals across a large portfolio of partner districts, understanding budget cycles and contract options preferred by our clients, including licenses fee structures and renewal timing
• Increase business with existing clients by discovering and maturing opportunities to grow Panorama’s business
• Ability to travel 5-10% of the year to meet customers in-person and at conferences to build relationships, represent the company, gather feedback, negotiate deals, network with industry professionals, provide support, and stay informed on industry trends
• Collaborate closely with project leads to provide outstanding relationship management and function as a thought partner to our clients
• Triage client requests to the appropriate internal team to ensure clients are getting the best experience using our platform

Our Ideal Candidate Has:

• 1+ year of Account Management experience in meeting or exceeding quotas and receiving positive customer feedback
• Solution-oriented account management with a large portfolio (100+ accounts); demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, exceeding goals, and building client relationships
• Proven ability at leading strategy for client health interventions
• Excellent written and verbal communication skills, with the ability to effectively summarize meetings, keep detailed CRM notes, and foster positive client interactions
• Strength in overcoming objections and conflict resolution, with a deep understanding of customer needs and industry trends
• Ability to adapt and respond quickly to change
• Advanced use of Google Suite, Gainsight, and Salesforce
• Demonstrated ability to prioritize and multi-task in a deadline-driven environment
• Strong organizational skills and attention to detail
• Solution-oriented and proactive in problem-solving
• Team player with a positive attitude, able to collaborate cross-functionally to retain and expand business
• Adherence to consistent processes and CRM usage to maintain predictability, forecasting accuracy, and accountability in client interactions
• Demonstrated ability to prioritize accounts with competing priorities, balancing client requests, upcoming renewals, project deadlines and internal work streams
• Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions
• Ability to develop relationships with district leadership (Superintendent, Assistant Superintendent, eg)
• Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access

Salary:The base salary for this role is $92,000 with an on target earnings of $115,000

The “Starting Base Salary” represents anticipated salary for this position across all US locations. The determination of this anticipated Base Salary involves the consideration of many factors in making compensation decisions including but not limited to: unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of Panorama’s competitive total rewards strategy that also includes annual bonus or commission awards, equity awards, as well as other region-specific health and welfare benefits

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Will you now or in the future require sponsorship to work in the US? * Select...

Did anyone refer you? If yes, who? *

How many accounts do you have in your book of business? *

Which of the following are you goaled upon in your role? *

Renewals

Cross-sells/Upsells/Expansions

Customer Satisfaction

Customer Usage

What state are you located in? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Panorama Education’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.