Account Manager

United Global Technologies; United States; Remote; USD 90,000 - 155,000; Full time

Job summary

An established industry player is seeking a results-driven Account Manager to enhance their Staffing and IT Professional Services team. This exciting role involves bridging business development and service delivery, ensuring seamless transitions from contracts to operational execution. The ideal candidate will have a strong background in IT staffing, client relationship management, and financial performance. With opportunities for career growth and a focus on client satisfaction, this position promises to be both rewarding and challenging in a fast-paced environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Generous PTO

Paid Holidays

Performance-Based Bonuses

Qualifications

• 3-5+ years of experience in account management within IT Staffing.
• Proven experience managing client relationships and tracking revenue.

Responsibilities

• Serve as the primary contact for client accounts and ensure satisfaction.
• Translate contracts into actionable project plans and monitor delivery.

Skills

Account Management

Client Relationship Management

Revenue Generation

Financial Acumen

Project Management

Communication Skills

Education

Bachelor's Degree

Tools

Applicant Tracking Systems

CRM Platforms

Job description

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Job Title: Account Manager – Staffing & IT Professional Services

Location: Remote (Preferred proximity to major metropolitan areas for client visits as needed)

Job Type: Full-Time

Experience Level: Mid to Senior-Level

Position Summary

We are seeking a results-driven Account Manager to join our growing Staffing and IT Professional Services team. This individual will serve as the critical bridge between the business development/sales team and service delivery, ensuring that every signed Master Services Agreement (MSA) and Statement of Work (SOW) transitions seamlessly into operational execution and revenue generation.

The ideal candidate brings prior experience in IT staffing and professional services, understands the nuances of client relationships, and thrives on taking projects from contract to delivery. This role requires a sharp focus on client satisfaction, operational readiness, and financial performance.

Key Responsibilities

Client Engagement & Relationship Management

• Serve as the primary point of contact for new and existing client accounts once MSAs and SOWs are signed.
• Build trusted relationships with client stakeholders to ensure ongoing satisfaction, account growth, and repeat business.
• Conduct regular status meetings, QBRs (Quarterly Business Reviews), and performance check-ins with clients.

Onboarding & Implementation

• Translate contractual agreements (MSAs/SOWs) into clear, actionable project plans with defined timelines, deliverables, and resource needs.
• Collaborate closely with recruiting, delivery, and operations teams to ensure smooth ramp-up and alignment to client expectations.
• Set up billing processes, time-tracking, compliance, and operational workflows for new engagements.

Revenue Enablement & Forecasting

• Own the process of turning signed contracts into revenue, monitoring delivery status, consultant starts, and overall account health.
• Track, analyze, and report on key metrics such as revenue realization, gross margin, utilization, and consultant performance.
• Proactively identify and resolve issues that may delay or inhibit revenue flow, including compliance, onboarding delays, or delivery gaps.

Account Expansion

• Work in conjunction with sales to identify new project opportunities within existing accounts and upsell additional services.
• Maintain a deep understanding of client goals and roadmap to identify areas where additional staffing or IT services can provide value.

Operational Oversight

• Monitor and ensure compliance with client-specific onboarding requirements, background checks, timekeeping systems, and reporting obligations.
• Serve as an escalation point for consultant issues, delivery risks, or contract deviations.
• Collaborate with finance to ensure accuracy of billing and invoicing related to managed accounts.

Qualifications

Required

• 3–5+ years of experience in account management within IT Staffing and/or Professional Services.
• Proven experience managing client relationships, implementing service delivery models, and tracking revenue generation.
• Familiarity with industry-standard tools such as Applicant Tracking Systems (e.g., Crelate, Bullhorn), VMS portals, and CRM platforms.
• Ability to interpret and operationalize contractual terms from MSAs and SOWs.
• Strong financial acumen, especially regarding bill rates, margins, and consultant utilization.
• Execution-Oriented: Drives deliverables to completion with attention to detail.
• Client-Centric: Highly responsive and committed to client success.
• Collaborative: Works well with internal and external teams, navigating complex dependencies.
• Financially Savvy: Understands the financial levers of a services business.
• Proactive Communicator: Anticipates client needs and internal bottlenecks.
• Competitive base salary with performance-based bonuses
• Health, Dental, Vision, and Life Insurance
• 401(k) plan
• Generous PTO and paid holidays
• Opportunity for career growth in a fast-paced, client-driven environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Consulting, and Sales

• Industries

  IT Services and IT Consulting, Professional Services, and Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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