Account Manager

City Wide Facility Solutions of Tulsa Oklahoma; Tulsa (OK); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health & Wellness

401(k) retirement with company match

Mileage reimbursement

Professional growth/mentorship

Job summary

City Wide of Tulsa is seeking a Facility Solutions Manager to drive client happiness and growth. You will be the strategic partner for assigned accounts, managing service delivery and turning everyday clients into raving advocates.

The role requires 2+ years in account management, strong communication, and the ability to travel daily to local client sites. A Predictive Index assessment and background check are required.

Qualifications

• 2+ years in a client retention or account management role.
• Excellent verbal and written communication with high attention to detail.
• Proficiency with Microsoft Office Suite and CRM software.
• Must have reliable transportation and ability to travel daily to local client sites.
• Pass a Predictive Index assessment and a pre-employment background check.

Responsibilities

• Build lasting partnerships: be the primary contact for commercial clients and ensure top-tier service and retention.
• Drive account growth: identify opportunities to expand services within existing accounts.
• Bridge the gap: work with service providers to exceed client expectations.
• Lead with excellence: implement company policies and SLAs for efficient delivery.

Skills

Communication

CRM software

Microsoft Office

Job description

Imagine waking up every morning excited to go to work for a team that invests in your growth, celebrates your wins, and supports you every step of the way.

At City Wide of Tulsa, we aren't just in the facility management industry, we're in the business of building lifelong partnerships and helping businesses thrive. Our culture combines high energy, high expectations, and big rewards with hands-on coaching, strong team camaraderie, and plenty of fun. If you're an ambitious, customer-obsessed professional looking for a six-figure income opportunity, you've found your home.

The Opportunity

As a Facility Solutions Manager (our version of an Account Manager), you will be the driving force behind client happiness, retention, and account growth. You'll serve as the primary strategic partner for your assigned accounts, leading client engagement initiatives, managing service delivery, and turning everyday clients into raving brand advocates.

What You'll Do

• Build Lasting Partnerships: Serve as the primary, trusted point of contact for your commercial clients, ensuring top-tier service standards and high retention.


• Drive Account Growth: Identify opportunities to expand and diversify services within existing accounts, driving add-on sales and revenue.


• Bridge the Gap: Work closely with service providers and crews to champion the client’s needs and ensure expectations are consistently exceeded.


• Lead with Excellence: Execute core company policies and service-level agreements to ensure operational efficiency and seamless service delivery.

You'll Thrive in This Role If You Are...

• A Relationship Builder: You genuinely love connecting with people, delivering exceptional customer experiences, and creating long-term trust.


• A Resilient Self-Starter: You trust your instincts, welcome new challenges, and thrive in a fast-paced environment with shifting priorities.


• A Proactive Problem Solver: You think on your feet, anticipate client needs before they arise, and aren't afraid to speak up to make process improvements.


• Tech-Savvy & Organized: You easily manage multiple moving parts, keep detailed records, and leverage modern CRM tools efficiently.

Qualifications & Requirements

What We Need:

• Experience: 2+ years of proven success in a dedicated client retention or account management role.


• Skills: Excellent verbal and written communication, high attention to detail, and proficiency with Microsoft Office Suite and CRM software.


• Mobility: Must have reliable transportation and the ability to travel daily to local client sites.


• Assessment: Completion of our two-part (behavioral and cognitive) Predictive Index assessment.


• Background Check: Ability to pass a pre-employment drug screening and background check (Safety Sensitive Position).

Bonus Points If You Have:

• 3+ years of sales and account management experience specifically within building maintenance, facility management, or a related service industry.

What We Offer (Perks & Benefits)

• Competitive Compensation: $50,000 base salary with uncapped commission and bonuses ($100K+ OTE).


• Mileage Reimbursement: $600/month mileage reimbursement for daily travel.


• Health & Wellness: Comprehensive Medical, Dental, and Vision coverage.


• Financial Growth: 401(k) retirement plan with company match.


• Professional Growth: Ongoing training, structured mentorship, and clear career advancement pathways.