Account Manager

City Wide Facility Solutions; Oklahoma City (OK); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

$100K+ OTE ($50K Base + Bonus + Commission)

Monday‑Friday Work Week

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401(k)) with match

Paid Time Off

Holiday Pay

$700 per month mileage reimbursement

Training & Development

Job summary

City Wide Facility Solutions is seeking an Account Manager to lead client engagement and retention initiatives. This role offers a six-figure income opportunity, including base salary and bonus/commission structure combined with $100K+ OTE.

The ideal candidate will have a track record of success in client retention, along with strong organizational and communication skills. Benefits include comprehensive health care, retirement plan with match, and paid time off.

Qualifications

• 3+ years experience in a client retention role.
• Positive and outgoing personality, great at building relationships.
• Ability to juggle multiple priorities and remain organized.

Responsibilities

• Serve as a focal point of contact for clients to ensure standards are met.
• Manage and expand client relationships, identifying new sales opportunities.
• Collaborate with contractors and crew to exceed client expectations.

Skills

Client relationship building

Organizational skills

Verbal communication skills

Written communication skills

Problem-solving

Technological savviness

Education

High School diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

CRM database

Job description

At City Wide Facility Solutions, we're always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!

Account Manager Position

City Wide is looking for Account Managers to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six-figure income opportunity, including base salary and bonus/commission structure with OTE of $100k+.

What You Will Do

• Serve as a focal point of contact for clients to ensure work performed satisfies company and client quality standards
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities
• Be the voice of the client as you work with Independent Contractors and crew members to meet/exceed client expectations
• Lead the execution of company policies and procedures associated with client service levels

You Are the Superstar We Are Looking For

• Have a passion for building strong client relationships and creating an exceptional customer experience
• Be a self-starter and confident in your instincts— you are not afraid to tackle a challenge, even if it’s new
• Be flexible and resilient when faced with rapid-fire demands on your attention
• Be proactive, forward-thinking and able to "think on your feet"
• Can juggle multiple priorities, excel at being organized, and are technologically savvy
• Aren't afraid to voice your opinion to make something better
• Proactively solve problems
• Bring previous service industry experience

Requirements

• Successful completion of a cognitive and behavioral assessment
• 3+ years track record of success in a client retention role
• High School diploma required; Bachelor’s degree highly desirable
• Highly detail-oriented and excellent follow-through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Must have reliable transportation and the ability to travel on a daily basis to client locations

Preferred

• 3+ years of sales and management experience in building maintenance, facility management or equivalent experience
• Bachelor's Degree

Safety Sensitive Position

• The selected candidate will be required to pass a pre-employment drug screening and background check

Benefits

• $100K+ OTE ($50K Base + Bonus + Commission)
• Monday‑Friday Work Week
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401(k)) with match
• Paid Time Off
• Holiday Pay
• $700 per month mileage reimbursement
• Training & Development