Account Manager

City Wide Facility Solutions; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Base Salary: $60,000–$65,000

Total Compensation Year 1: $100,000–$

Uncapped Bonus and Commissions

Dental, medical and vision insurance

401k + 3% match

Paid Holidays

Gas Allowance

Company issued equipment

Job summary

City Wide Facility Solutions is hiring a Facility Solutions Manager in Charlotte, NC to oversee all facets of client facility services, build strong relationships, and tailor service strategies. You will lead operations and ensure contract adherence while driving satisfaction and growth.

The ideal candidate has 1–2 years in facility management, proven client-management skills, and the ability to manage multiple priorities in a fast-paced environment. Travel to client sites is required.

Qualifications

• Minimum 1–2 years of facility management or related experience.
• Proven client management and business development track record.
• Strong interpersonal and written/verbal communication skills.
• Bachelor's degree preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations; reliable transportation required.

Responsibilities

• Manage client accounts to ensure retention and growth through outstanding service delivery.
• Build relationships with contractors and suppliers, ensuring quality and compliance with service agreements.
• Conduct regular assessments and quality control checks, addressing issues promptly.
• Leverage City Wide's CRM to monitor client interactions and service effectiveness.
• Guide operational teams with training and development initiatives.
• Collaborate with internal teams to resolve challenges and implement solutions.
• Track client satisfaction metrics and compile reports for management.

Skills

Client management

Communication

Organization

Travel readiness

Education

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

CRM systems

Job description

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.

The Facility Solutions Manager will take charge of all facets of an assigned client's facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client‑centric approach, consistently meeting or surpassing our clients' expectations.

The role of the Facility Solutions Manager encompasses, but isn't limited to:

• Managing client accounts to ensure retention and growth through outstanding service delivery
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues
• Leveraging City Wide's CRM system to monitor client interactions and service effectiveness
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented
• Working alongside internal teams to resolve challenges and execute effective solutions
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation

Requirements

• A minimum of 1-2 years of experience in facility management or a related field
• A proven track record in client management and business development
• Strong interpersonal and communication skills, both verbal and written
• Bachelor's degree in a relevant discipline is preferred
• Demonstrated ability to manage multiple priorities and deliver results in a fast‑paced environment
• Proficiency in Microsoft Office Suite and familiarity with CRM systems
• Ability to travel to client locations as needed; reliable transportation is required

This position requires a candidate who is detail-oriented, possesses exceptional problem‑solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Facility Solutions.

Benefits

• Base Salary $60,000 - $65,000 - Total Compensation Year 1 - $100,000 - $115,000 based on performance
• Uncapped Bonus and Commissions Potential
• Dental, medical and vision insurance
• 401k + 3% match by company
• Paid Holidays
• Designated Territory
• Gas Allowance
• Company issued equipment (cellphone, laptop, and tablet)