Account Manager

City-Wide-Facility-Solutions; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

401k + 3% match

Paid Holidays

Gas Allowance

Equipment (Phone, Laptop, Tablet)

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to lead service delivery for assigned clients, building strong relationships and crafting tailored strategies to meet contract specifications.

You will oversee quality checks, coordinate with contractors, and guide teams while using the CRM to track interactions and service effectiveness, with travel to client sites as needed. A client-centric leader who delivers measurable results is essential.

Qualifications

• 1–2 years in facility management or related field.
• Proven track record in client management and business development.
• Strong verbal and written communication skills.
• Bachelor’s degree preferred.

Responsibilities

• Manage client accounts to ensure retention and growth.
• Build relationships with contractors and suppliers.
• Perform regular assessments and quality checks.
• Utilize CRM to monitor interactions and service effectiveness.
• Guide operational teams with training and development.
• Collaborate with internal teams to address challenges.
• Track client satisfaction and report to management.

Skills

Client management

Relationship building

Communication skills

Travel willingness

Multi-priority management

Education

Bachelor’s degree in a relevant discipline

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.

The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client‑centric approach, consistently meeting or surpassing our clients' expectations.

The role of the Facility Solutions Manager encompasses, but isn’t limited to:

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

The ideal candidate will possess the following qualifications:

• A minimum of 1-2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor’s degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.

This position requires a candidate who is detail‑oriented, possesses exceptional problem‑solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Facility Solutions.

• Base Salary $60,000 - $65,000 - Total Compensation Year 1 - $100,000 - $115,000 based on performance.
• Uncapped Bonus and Commissions Potential
• Dental, medical and vision insurance
• 401k + 3% match by company
• Paid Holidays
• Designated Territory
• Gas Allowance
• Company issued equipment (cellphone, laptop, and tablet)