Account Manager, DoD & FedCiv

AtlasAdvancement, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

AtlasAdvancement, Inc. is seeking an Account Manager responsible for managing and growing a targeted client base, including clients in government and educational sectors. The role involves consultative sales, ensuring customer satisfaction, and supervising Inside Sales Representatives. Ideal candidates should possess strong sales skills and a commitment to customer service.

With responsibilities including identifying business opportunities and managing end-to-end sales processes, the role is crucial for driving profit while maintaining strong customer relationships.

Qualifications

• Minimum of a high school diploma, college degree preferred.
• Strong sales drive with previous sales or IT industry experience.
• High level of commitment to exceptional customer service.
• Strong problem solving and organizational skills.

Responsibilities

• Ensure successful and profitable selling of IT solutions.
• Proactively identify and create new business opportunities.
• Anticipate and assess current and future IT requirements.
• Oversee sourcing, quoting, purchasing, invoicing, and follow-up.

Skills

Sales drive

Customer service commitment

Communication skills

Problem solving skills

Organizational skills

Interpersonal skills

Self-motivation

Education

High school diploma (college degree preferred)

Tools

MS Office/Teams/Outlook

Contraqer

NetSuite

Job description

The Account Manager is responsible for ensuring the successful management, maintenance, and growth of a targeted client base, including penetrating accounts in the federal, state, and municipal governments, as well as educational institutions and government prime contractors. Through consultative sales and individual needs assessment, the Account Manager will focus on increasing profit, while maintaining strong customer relationships through professional, prompt, and courteous customer service. Account Managers become a dedicated consultant, negotiator, and partner to their current and prospective customer base.

Account Manager duties, responsibilities, and goals are dependent upon the level earned (Levels I and II). Account Managers will be responsible for supervising, managing, and developing one or more Inside Sales Representatives (ISRs) assigned to them.

Responsibilities

• Ensure successful and profitable selling of IT solutions to meet revenue and margin goals.

Generate Business Opportunities

• Proactively identify and create new business opportunities with existing customers and prospects.

Understand Customer IT Needs

• Anticipate and assess current and future IT requirements of customers and prospects to deliver relevant solutions.

Manage End-to-End Sales Process

• Oversee sourcing, quoting, purchasing, invoicing, and follow-up for products and services to ensure customer satisfaction.

Execute Assigned Duties Effectively

• Manage all responsibilities and tasks assigned to the role, ensuring high-quality and timely performance.
• Effectively supervise an Inside Sales Representative (ISR).
• Establish strong, professional relationships with customers, prospects, coworkers, and vendors, based on solid rapport and trust.

Continuing Professional and Personal Development

• Active participation in and support of the company’s ongoing development and training efforts.
• Obtaining appropriate service and/or sales certifications.
• Remaining current in industry trends through relevant training, trade show attendance, reading of trade journals, etc.
• Projects as assigned by the CRO.

Qualifications

• Minimum of a high school diploma, college degree preferred.
• Strong sales drive with previous sales or IT industry experience preferred.
• High level of commitment to exceptional customer service and relationship building.
• Strong written and verbal communications skills.
• Strong problem solving, organizational, and interpersonal skills.
• Ability to work both independently and in a team environment, remotely and/or in an office environment.
• Self-motivated with the ability to work in a fast paced and constantly changing industry.
• Proficiency in relevant software and platforms such as: MS Office/Teams/Outlook, Contraqer, NetSuite.
• Experience supporting or selling into Federal Civilian agencies and organizations preferred.
• Ability to establish strong relationships with Federal Civilian agency stakeholders, integrators, and industry partners.